Software & Database Support Executive (DIALER)

Software & Database Support Executive (DIALER)

Software & Database Support Executive (DIALER)

• Software and Hardware Troubleshooting.
• Monitor and adjust performance of dialer systems.
• Experience of working with remote application during troubleshooting staged.
• Understanding of My SQL database-design principles, data structures and optimizations. Knowledge of LINUX is must.
• Ability to operate tools, components, and peripheral accessories.
• Identify possible needs for improvement in processes, learning and systems and refer them to senior management.
• Demonstrate high standards of personal performance.
• Analysis of dialer-output data to identify potential problems/issues.
• Create and update dialing campaigns, filter, list strategies and reports.
• Self-driven, results orientated with a positive dynamic approach.
• Liaise with colleagues in IT to ensure correct selection of key data and creation of dialing lists for outbound campaigns.
• Self-confidence and interpersonal skills.
• Analytical and problem-solving skills.
• Good administration management skills.
• Good listening skills.
• Able to operate effectively in a team environment with both technical and nontechnical team members.