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Job Overview
SAM Pro Platform & Licensing Analyst
The role involves managing the ServiceNow SAM Pro platform, maintaining software asset data accuracy, ensuring license compliance, supporting software audits, and identifying opportunities for license cost optimization.
Mandatory Skills & Experience
- Minimum 2 years of hands-on experience in
ServiceNow SAM Pro implementation or administration
. - Strong experience in Software Asset Management (SAM) and Software License Management.
- Good knowledge of software licensing models, entitlements, and license reconciliation.
- Experience with software normalization, discovery models, and software asset lifecycle management.
- Strong understanding of vendor Product Use Rights (PURs) and End User License Agreements (EULAs).
- Experience with ServiceNow CMDB and License Contract Module.
- Knowledge of complex licensing models, particularly Microsoft subscriptions.
- Experience with Effective License Position (ELP), license compliance, and audit defence.
- Knowledge of software discovery tools and integrations.
Roles & Responsibilities
- Configure, administer, and maintain the ServiceNow SAM Pro platform.
- Manage software models, discovery models, entitlements, and license records.
- Perform software normalization, reconciliation, and license compliance activities.
- Resolve unmatched and partially normalized software models.
- Manage SAM Content Library, Machine Learning (ML) normalization, and Publisher Packs.
- Work with major software publishers, including Microsoft, Oracle, IBM, Adobe, and SAP.
- Maintain CMDB data quality and ensure alignment with CSDM.
- Integrate SAM Pro with SCCM/MECM, Microsoft Intune, Active Directory/Entra ID, and ServiceNow Discovery.
- Prepare Effective License Position (ELP) reports and support software audits.
- Identify software license reclamation, downgrade, and cost-saving opportunities.
- Manage software contracts, agreements, and license entitlements.
- Support SaaS discovery, Cloud Insights, integrations, upgrades, and UAT activities.
- Create reports, dashboards, KPIs, and compliance metrics.
- Collaborate with SAM, IT, Finance, Procurement, Cybersecurity, and Enterprise Architecture teams.
- Maintain process documentation and provide knowledge transfer when required.
Preferred Skills
- Experience with ServiceNow reports, dashboards, and basic scripting.
- Knowledge of ServiceNow Discovery integrations and CSDM.
- Exposure to ServiceNow Cloud Insights.
- Experience with software publisher licensing and compliance management.
Certification
CIS-SAM (Certified Implementation Specialist – Software Asset Management) – Preferred.
- ITIL certification is an added advantage.
- IAITAM CSAM/CHAMP or relevant ITAM certifications are desirable.
Education
- Bachelor's degree or equivalent relevant professional experience.
