SOCIAL MEDIA CUSTOMER EXECUTIVE

Job Description

Job Summary: We are seeking a highly motivated and sales-driven individual to join our team as an E-commerce Social Media Customer Executive. As an onsite worker, you will be responsible for chatting with customers, supporting their purchases, and providing exceptional customer service. Key Responsibilities: - Respond to customer inquiries and provide product information via chat. - Support customers in making purchases and address any concerns. - Upsell and cross-sell products to increase sales revenue. - Provide replacement support and resolve customer complaints. - Meet sales targets and performance metrics. Requirements: - Excellent communication and interpersonal skills. - Proficient in English language (written and spoken). - Ability to work at office environment. - Strong sales and customer service skills. - Familiarity with e-commerce platforms and social media. Working Hours: - Day shift: 8:30 am - 5:30 pm - Night shift: 5:30 pm - 2:30 am Salary: - ₹10,000 - ₹13,000 per month Benefits: - Opportunity to work with a dynamic and growing e-commerce company. - Flexible office work arrangement. - Performance-based incentives and bonuses. If you are a motivated and sales-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Commission pay Overtime pay Performance bonus Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Arabic (Preferred) Location: Kozhikode, Kerala (Preferred) Shift availability: Night Shift (Required) Work Location: In person