Interested applicants - can reach us directly through Mail - subramani.s@smfgindia.com . Native Location employee will be given preference . !!! Role & responsibilities - Branch Profitability - Branch Portfolio Performance ( both Group Lending & Individual Loans ) - Percentage Mix between Group / Individual Lending. - Productivity of front end personnel. - Growth in contribution on volume and revenue to the Cluster / Territory Basis - Customer Care Programme in the Branch and Marketing - Attending customer queries & resolution in TAT - New Customer acquisition and attrition. - Ensures every new joinee in the cluster goes through the training and is certified before he is got into branch. - Branch Attrition Voluntary / Involuntary - No of people groomed to the next level. - Team Handing - Audit Rating - FTR Score for the cluster - No. of exceptions raised due to branch quality check. Preferred candidate profile Strong Experience in handling Group Lending/Group Loans and MFI . Experience of 5+ years in MFI ( Rural - NBFC ) Age 30-37. Education - Graduation . Open for relocations Perks and benefits Medical Insurance ( Family support - till 5 Lacs ) Travel Allowance Salary EPFO ESI Locations : 1. Palayam Kottai , 2. Melur , 3. Ottamchathiram 4. Trichy 5. Velakavundanpatti 6 . Maduranthakam 7 . Panruti 8 . Lalgudi

Role & responsibilities 1.Business Development through channels (DSTs). - in Rural Market 2.Identifying and maintaining good relation with channels to increase housing loans/ LAP 3.Identification, recruitment and training of channels. 4.Ensuring timely payout to channels. Preferred candidate profile 1. Handled channels before. 2. Understanding of Housing loan /LAP 3. Knowledge of local market 4. Candidates having experience in Banking / NBFCs are preferred. Perks and benefits 1. On roll opportunity 2. Medical claim 3. Best incentives structure

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities - Timely closure of business - Cash tallying at end of day - Data entry volume per month - Data entry quality of entry - Doc Quality Check volume per month - Doc Quality Check quality of entry - Attending customer queries & resolution in TAT related to cash transactions - Coordinating with GCO & Unit manager in facilitating disbursement and collections - Adherence to process disbursement, collections etc. - Demonstrated potential to take initiative in building a growing customer base and team

Roles and Responsibilities Manage group loans from sourcing to disbursement, ensuring timely and efficient processing. Conduct field visits to assess creditworthiness of borrowers and verify collateral documents. Develop strong relationships with clients through effective communication and problem-solving skills. Ensure compliance with regulatory requirements and internal policies related to microfinance operations. Collaborate with team members to achieve sales targets and improve overall performance.

Roles and Responsibilities Identify potential customers for personal loan products and generate leads through various channels. Conduct sales calls, meetings, and presentations to promote banking services such as credit cards, finance sales, and loan sales. Build relationships with existing clients to increase customer satisfaction and retention rates. Meet or exceed monthly targets set by the organization. Collaborate with team members to achieve common goals.

Roles and Responsibilities Manage a team responsible for collection of outstanding receivables from customers. Oversee debt recovery operations, including field collections and legal action when necessary. Develop and implement strategies to improve customer relationships and reduce delinquencies. Analyze financial data to identify trends and areas for improvement in the collections process. Ensure compliance with regulatory requirements and internal policies related to collections.

Roles and Responsibilities Identify potential customers for home loans and conduct cold calls to generate leads. Conduct site visits to assess property documents, verify KYC, and process loan applications. Meet monthly targets set by the organization. Preferred candidate profile Min Exp: Freshers & Experience Qualification: Graduate

Roles and Responsibilities Manage sales of mortgage loans (LAP, Home Loan) to achieve business targets. Identify new business opportunities through lead generation, networking, and relationship management with existing clients. Conduct market research to stay updated on industry trends and competitor activity. Collaborate with cross-functional teams to resolve customer queries and issues promptly. Meet daily/weekly/monthly sales targets set by the organization.

Job Vacancy at SMFG India Customer Support (Email Process) SMFG India Credit is a leading financial services provider, offering innovative solutions to customers across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. Position: Customer Relationship Officer Service Department: Customer Service Eligibility: Only experienced candidates in handling customer queries via email may apply. Must have managed 50+ emails daily . Age : 31 years & below Interested candidates can email their resume to : gayathri.anand@smfgindia.com Job Purpose: The Contact Centre Agent will handle customer queries, requests, and complaints primarily via email, with occasional phone interactions. The role requires cross-training for inbound calls, ensuring prompt and effective resolution while maintaining a professional and customer-centric approach. Key Responsibilities: Customer Interaction & Query Resolution: Respond to customer emails professionally and promptly. Provide end-to-end resolutions via calls/emails while ensuring customer satisfaction. Ensure clear and concise communication to prevent repeat queries. Customer Service & Relationship Management: Conduct thorough investigations to address customer concerns effectively. Follow up with relevant stakeholders as per the defined process. Build sustainable relationships and trust through effective communication. Process & Quality Management: Maintain accurate tagging of customer interactions in the CRM system. Ensure adherence to the companys service policies and guidelines. Continuously update knowledge on products and processes to provide accurate information. Training & Team Collaboration: Participate in training sessions for self-learning and skill enhancement. Stay updated on product and service developments. Assist in handling escalations and complex queries with professionalism. Required Skills & Attributes: Strong verbal and written communication skills. Ability to multitask, prioritize, and manage time efficiently. Professional and polite interaction skills (both written and verbal). Ability to handle pressure and work effectively in fast-paced environments. Qualification & Experience: Education: Bachelor's degree preferred (any stream). Experience: 1-2 years in customer service (email support, semi-voice, or non-voice process). Domain Knowledge: Prior experience in handling customer queries via email, CRM tagging, and resolution management. Other Considerations: A customer-centric approach with a positive attitude. Ability to analyze customer concerns and provide appropriate solutions. Strong problem-solving and interpersonal skills. Join Us! Be part of SMFG India Credit , a trusted financial institution with a pan-India presence , serving millions of customers. If you are passionate about customer service and eager to grow in a dynamic environment, we welcome you to apply! Interested candidates can email their resume to : gayathri.anand@smfgindia.com

Roles and Responsibilities Identify potential customers for personal loan products and generate leads through various channels. Conduct sales calls, meetings, and presentations to promote banking services such as credit cards, finance sales, and loan sales. Build relationships with existing clients to increase customer satisfaction and retention rates. Meet or exceed monthly targets set by the organization. Collaborate with team members to achieve common goals.

Roles and Responsibilities Identify potential customers for home loans and conduct cold calls to generate leads. Conduct site visits to assess property documents, verify KYC, and process loan applications. Meet monthly targets set by the organization. Preferred candidate profile Min Exp: Freshers & Experience Qualification: Graduate

Roles and Responsibilities Manage a team of sales professionals to achieve targets for personal loan products such as Business Loan, Salaried Personal Loan, Unsecured Personal Loan, and Unsecured Loans. Develop and implement effective strategies to increase sales performance and improve customer satisfaction. Conduct regular training sessions for the team on product knowledge, sales techniques, and soft skills development. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Ensure compliance with regulatory requirements and internal policies.

Roles and Responsibilities Manage debt recovery through effective communication with customers, negotiation, and legal action when necessary. Conduct field collections by visiting defaulting borrowers' homes or offices to recover outstanding payments. Identify potential risks associated with each loan account and develop strategies for successful recovery. Collaborate with internal teams to resolve customer queries and issues related to loan disbursements. Ensure compliance with company policies, regulatory requirements, and industry standards during all collection activities.

Job Vacancy at SMFG India Sales Team Lead (Tele-sales) SMFG India Credit is a leading Non-Banking Financial Company (NBFC) , providing innovative financial solutions across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. With a pan-India presence , we serve millions of customers. Interested candidates can email their resume to : gayathri.anand@smfgindia.com Job Overview This role involves leading and managing the operations of the sales team, focusing on optimizing processes to ensure seamless efficiency. The incumbent will drive customer satisfaction through exceptional service delivery and play a key role in maximizing loan conversion rates and achieving business objectives. Key Roles & Responsibilities Lead and Motivate the Team: Provide daily direction and support to team members to achieve targets for cross-selling Personal Loan products while maintaining alignment with business goals. Dialer Management Expertise: Operate various dialer modes (Predictive, Preview, Progressive) for optimal campaign execution. Data Dialing Efficiency: Monitor dialing percentages to maximize coverage and conversion rates. APR Monitoring: Track key metrics such as Toss hours, Talk time, Idle time, Wrap-up time, and breaks to optimize dials. Live Monitoring: Oversee dialer operations to identify inefficiencies and ensure smooth workflows. Metric Analysis: Continuously analyze dialer performance, identify gaps, and implement corrective measures. Campaign Execution: Manage outcall campaigns and promotional initiatives to generate qualified leads for Personal Loans. Process Optimization: Suggest improvements to enhance team efficiency, customer satisfaction, and lead conversion rates. Mentoring and Training: Provide coaching and guidance to enhance sales techniques, product knowledge, and customer service skills. Product Knowledge: Ensure the team is well-versed with Personal Loan features, terms, and eligibility criteria. Compliance and Standards: Stay updated on regulatory guidelines and organizational policies. Collaboration: Work closely with branch staff and other teams for smooth document collection and loan processing. Customer Follow-Up: Monitor follow-ups to resolve concerns promptly and ensure successful loan disbursements. Promotion Awareness: Keep the team informed about ongoing promotions and strategize ways to maximize customer engagement. Performance Tracking: Establish clear KPIs, review individual performance, and provide constructive feedback. Knowledge Enhancement: Encourage participation in training sessions to build expertise in loan products and customer engagement techniques. Experience & Qualification Experience: 2-5 years in Customer Service (Tele-sales) & team handling (BFSI sector preferred). Education: Graduate/Postgraduate in any stream. Age: 36 years and below SHOULD BE WELL VERSED IN KANNADA OR TELUGU LANGUAGE Job Details Shift: Day shift (9:30 AM 6:30 PM) Working Days: Monday to Saturday Job Location: Commerzone, Porur, Chennai Interested candidates can email their resume to : gayathri.anand@smfgindia.com Join Us! Be part of SMFG India Credit , a trusted financial institution with a strong presence across cities, towns, and villages..

Roles and Responsibilities Manage a team of sales professionals to achieve targets in group loans, microfinance, MFI, agri finance, and JLG loans. Develop and implement effective strategies for rural finance products to increase customer acquisition and retention. Build strong relationships with clients through regular visits and ensure timely resolution of their queries. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Collaborate with cross-functional teams to resolve operational issues and improve overall efficiency.

Job Vacancy at SMFG India Tele-callers (Tele-collections) SMFG India Credit is a leading Non-Banking Financial Company (NBFC) , providing innovative financial solutions across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. With a pan-India presence , we serve millions of customers. Position: Tele-collections Eligibility: Only experienced candidates in collection flows or recovery processes may apply. Age: 31 years and below Education: Any UG / HSC qualification Interested candidates can email their resume to : gayathri.anand@smfgindia.com Language-specific openings: Telugu Callers Recovery or Flows collections experience required Kannada Callers Recovery or Flows collections experience required Tamil Callers Recovery collections experience required Join Us! Be part of SMFG India Credit , a trusted financial institution with a strong presence across cities, towns, and villages . If you are passionate about Tele-collections and eager to grow in a dynamic environment, we welcome you to apply! Interested candidates can email their resume to : gayathri.anand@smfgindia.com

Roles and Responsibilities Manage group loans from sourcing to disbursement, ensuring timely and efficient processing. Conduct field visits to assess creditworthiness of borrowers and verify collateral documents. Develop strong relationships with clients through effective communication and problem-solving skills. Ensure compliance with regulatory requirements and internal policies related to microfinance operations. Collaborate with team members to achieve sales targets and improve overall performance.

Roles and Responsibilities Manage sales of mortgage loans (LAP, Home Loan) to achieve business targets. Identify new business opportunities through lead generation, networking, and relationship management with existing clients. Conduct market research to stay updated on industry trends and competitor activity. Collaborate with cross-functional teams to resolve customer queries and issues promptly. Meet daily/weekly/monthly sales targets set by the organization.

Roles and Responsibilities Manage a team responsible for collection of outstanding receivables from customers. Oversee debt recovery operations, including field collections and legal action when necessary. Develop and implement strategies to improve customer relationships and reduce delinquencies. Analyze financial data to identify trends and areas for improvement in the collections process. Ensure compliance with regulatory requirements and internal policies related to collections.