Visit customer premises to resolve hardware/software/network issues as per support calls. Handle installation, configuration, and troubleshooting of desktops, laptops, printers, and network devices. Manage operating system support (Windows 7/10/11), software setups (MS Office, Antivirus, etc.), and routine maintenance. Address user account issues, internet connectivity, and shared resources troubleshooting. Ensure timely resolution of issues and maintain service call logs. Provide regular updates to the service coordinator on job status and customer feedback. Move on to the next customer call location upon issue resolution. Coordinate with internal teams and vendors as required. Handle outlook issues
In this position, you will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating sales reports.Also you will held responsible for sales activity. We are looking for a dynamic and goal-oriented Business Development Manager (BDM) to drive new business opportunities, generate leads, and build strong client relationships. The ideal candidate should have experience in IT sales, networking products, or hardware solutions. Key Responsibilities: Identify and target potential clients through cold calls, field visits, emails, and networking. Promote IT products and solutions such as Laptops, Desktops, Networking Products, CCTV Systems, Servers, Firewalls, and AMC services. Understand customer needs and propose suitable products/services. Prepare and deliver compelling presentations and quotations. Develop long-term relationships with clients by providing excellent post-sales support. Maintain and update customer database and sales reports. Work with internal technical/support teams to fulfill client requirements. Meet and exceed monthly/quarterly sales targets. Skills Required: Proven experience in B2B IT sales or a similar business development role. Strong communication, negotiation, and interpersonal skills. Good understanding of IT hardware and software products. Self-motivated and target-driven. Proficient in MS Office, email writing, CRM tools. Work Nature: Field Work & Office Coordination Must be willing to travel within Pune and nearby regions for client meetings.
Monitoring: Monitoring a company’s surveillance guards and ensuring that the system is functioning properly and responding to alarms. Diagnosing: Discovering the cause of technical faults and resolving them in a timely manner. Installation: Setting up new equipment, installing CCTV systems and connecting cabling. Configuration: Configuring CCTV systems so they are compatible with the necessary software and connected to the correct wiring. Maintenance: Repairing faulty equipment, upgrading software and monitoring performance. Skills/Qualifications of a CCTV TechnicianCCTV Technicians require both technical and interpersonal skills to succeed in their role. Technical: Knowledge and experience in cameras, wiring and cabling, IT networking principles, network configuration protocols, CCTV maintenance, and surveillance setup. Interpersonal: Problem-solving and troubleshooting skills, excellent customer service and communication skills, the ability to work well under pressure, and an organized approach to tasks.
Company: Smartnetic Services – IT Solutions & Sales Company Location: Pune Experience Required: Minimum 2 Years Salary: As per industry standards Job Description: We are looking to hire a well-experienced female candidate for managing GeM (Government e-Marketplace) tenders and related IT hardware/networking activities. The ideal candidate should be responsible, confident, and well-versed in handling end-to-end tender processes. Key Responsibilities: Managing tender listings and bidding process on the GeM portal. Understanding specifications of IT hardware, networking devices, accessories, etc. Preparing quotations, documentation, BOQs, and submitting tenders as per deadlines. Communicating with clients and vendors to ensure smooth execution of projects. Coordinating with the sales and technical team for pricing and configuration details.
Company Description Smartnetic Services is a top IT sales and solutions company based in Pune. They specialize in delivering quality services for different types of laptops, including Managed IT Services, Network Integration, System Integration, LAN WAN INSTALLATION, MANAGED NETWORK SERVICES, and DESKTOP MAINTENANCE. Role Description This is a full-time on-site role for an IT Desktop Engineer cum Manager at Smartnetic Services. The role involves day-to-day tasks such as troubleshooting desktop issues, providing technical support, ensuring network security, and managing networking solutions. Qualifications Troubleshooting and Technical Support skills Information Technology and Network Security expertise Networking skills Experience in desktop maintenance and IT management Strong problem-solving abilities Excellent communication and teamwork skills Bachelor's degree in Computer Science or related field
Job Description: We are looking for an experienced Desktop Support Engineer with 6–8 years of experience who has strong technical expertise in IT hardware, software, and networking. The candidate should also be capable of managing a support team and ensuring smooth IT operations. Key Responsibilities: Team management and leadership skills are a must. Provide technical support for desktops, laptops, printers, and other IT assets. Troubleshoot hardware, OS, and networking issues. Manage a team of support engineers and assign tasks efficiently. Ensure timely resolution of tickets and maintain SLAs. Coordinate with vendors and internal teams for escalations. Maintain IT inventory and documentation. Required Skills & Experience: 6–8 years of proven experience in desktop support/IT support. Strong knowledge of Windows OS, MS Office, and networking (LAN/WAN, IP, DNS, DHCP). Experience in handling Active Directory, Outlook, and antivirus solutions. Excellent problem-solving and communication skills.