1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As an individual responsible for Incident & SR Management through CRM tool, your primary focus will be on efficiently resolving issues and requests using Service Now. You will also play a key role in managing End User Experience by interacting with users professionally, addressing their needs promptly, and ensuring their satisfaction. In addition, you will be involved in End Point Readiness activities such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your support will extend to IMAC tasks covering a range of devices and peripherals including Laptops, CBs, MacBooks, Desktops, Printers, and Scanners. Your role will also encompass providing End Point Support both r...

Posted 3 months ago

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Smart Hand Resource (L2) TECEZE

3.0 - 7.0 years

0 Lacs

delhi

On-site

As an integral member of the IT support team, your primary role will be to ensure seamless Incident & Service Request Management using the CRM tool, specifically ServiceNow. You will be responsible for providing exceptional End User Experience by promptly addressing their issues and requirements in a professional manner. Additionally, you will extend Executive Support by resolving their IT-related concerns swiftly and leaving a positive lasting impression about our IT services. Your duties will also include providing Onboarding Support to new users, ensuring a WOW experience by facilitating Day 1 asset issuance and readiness. Moreover, you will be involved in End Point Readiness activities s...

Posted 3 months ago

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