Sky Service Product - RM-Sky Channel-Contact Centre Inbound

0 - 4 years

2 - 6 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Kotak Mahindra Bank Limited is looking for Sky Service Product - RM-Sky Channel-Contact Centre Inbound to join our dynamic team and embark on a rewarding career journey.
Manage inbound customer inquiries related to Sky Channels product portfolio, ensuring prompt, accurate, and courteous service delivery. Resolve transactional, technical, and informational queries while maintaining adherence to SLAs. Educate customers on digital banking tools, assist with account-related issues, and provide product information. Log and monitor service requests to ensure timely closure. Collaborate with backend teams for issue resolution, identify opportunities for cross-selling, and contribute to process optimization initiatives. Ensure compliance with internal guidelines and provide consistent, high-quality customer experiences. Disclaimer This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Kotak Mahindra Bank logo
Kotak Mahindra Bank

Banking

Mumbai Maharashtra