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Kotak Mahindra Bank Limited
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Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound

Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound

Kotak Mahindra Bank Limited

0 years

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.

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Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound