Kotak Mahindra Bank Limited logo

Sky 360-Investment RM-Sky Channel-Product Manager

0 years

0 Lacs

thane maharashtra india

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

JD - Investment RM

  • Reply to tickets received on Freshdesk from

  • Make outbound calls to customers for NPS

  • Make outbound calls to customers for any document requirement / clarification

  • Manage their KPIS like CSAT, FRT, count of tickets, AHT etc

  • Raise Jira Tickets to internal teams like Tech / Product etc on customer cases requiring intervention.

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Kotak Mahindra Bank Limited logo
Kotak Mahindra Bank Limited

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Sky 360-Investment RM-Sky Channel-Product Manager

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thane, maharashtra, india