SK It Shoulders

The role we are looking to fill is that of a Business Systems Analyst (BSA), which is a bit of a hybrid role between a Business Analyst and Project Manager / Coordinator, that also has a technical background / aptitude. The primary responsibilities of this role, along with the experience and skillset that will be required is listed below: Business requirements gathering and documentation Business process understanding and knowledge (emphasis would be on Finance business processes) Project management / coordination Level 1 defects analysis and triage Stakeholder engagement and communications Prior knowledge and experience with SAP is a significant PLUS

We are looking for a Project manager, with PMP Certification and 5+ years project management experience and who can start IMMEDIATE and have handled multiple projects and technologies in parallel. Must be having 10 to 15 years IT experience Must be managed 2 or more SAP project, strong knowledge in SAP FICO Should have managed other projects as well ( other than SAP technology ) Candidates who got experience in SAP and Other project will be given preference Must be having hands on experience in end to end project handling Excellent communication skills

We are looking for an immediate joiner who got good experience with SAP FICO functional and technical Must be having 5-10 Years experience in SAP FICO and must have done couple of implementation Experience in 3-5 Full life cycle implementation is must Certified candidates will be given preference Must be having good experience with financial reporting and analysis Will to work in PST and/or Europe working hours, Some overlapping hours Must be having good knowledge on other modules which relate to Financial Must be having good communication and interpersonal skills Must have worked with international projects with different accounting standards is a plus

We are seeking an experienced and highly skilled Senior Full-Stack Developer with a strong background in React.js, Redux, and modern JavaScript ecosystems with end-to-end Project Lifecyle from design, development, testing to deployment. The ideal candidate will also have back-end development experience, preferably with Node.js, MongoDB or any other databases, and be capable of delivering scalable, high-performance web applications. You will be instrumental in leading projects, mentoring junior developers, and shaping the architectural decisions of our web platforms. 5+ Years in Full-stack development with strong focus on React.js and Redux Build complex, responsive UI components using React.js and Redux Optimize front-end performance to ensure fast load times and smooth interactions Integrate RESTful APIs and handle asynchronous data flow with Redux Thunk/Saga Maintain cross-browser compatibility and mobile responsiveness Implement reusable components and libraries for future use Back-End Development Design and develop scalable RESTful APIs using Node.js, Express, or other modern frameworks Work with databases such as MongoDB, PostgreSQL, or MySQL Ensure security and data protection best practices Team leadership and Collaboration Collaborate with designers, product managers, and other developers to define and deliver features Lead code reviews, mentor junior developers, and enforce code quality standards Participate in architectural planning and technical decision-making DevOps & Tooling (as applicable) Work with CI/CD pipelines, version control (Git), and deployment tools Monitor and debug production issues as needed Strong expertise in React.js (version 18+), Redux, Node.js & backend databases like MongoDB Deep understanding of state management , component lifecycles, and React hooks Familiarity with REST APIs, authentication mechanisms (JWT, OAuth), and web security principles Experience with unit testing, integration testing, and testing frameworks (Jest, Enzyme, etc.) Proficiency in Git, GitHub/GitLab, and Agile/Scrum workflows Excellent problem-solving skills and attention to detail Strong communication and leadership skills

• Lead architectural design and end-to-end implementation of ServiceNow CSM, FSM, and Sales solutions. • Design scalable solutions leveraging ServiceNow's best practices, ensuring domain separation, security, and performance. • Collaborate with business stakeholders to gather requirements, define target architectures, and translate them into technical designs. • Design and oversee integrations between ServiceNow and CRMs , ERPs, and external vendor systems. • Define data models, service catalogs, workflows, virtual agent experiences, and customer/partner portals. • Guide development teams during implementation, ensuring alignment with architectural standards. • Evaluate new ServiceNow features and plugins and propose adoption plans. • Define governance frameworks and design principles for global implementations. • Ensure compliance with platform and security standards, and provide design authority in cross-functional reviews. •10+ years of hands-on ServiceNow experience, with specialization in at least two: CSM, FSM, or Sales CRM modules. • Proven experience as an architect on large-scale ServiceNow transformation projects. • Customer/Partner Portals and lead/opportunity lifecycle • Domain separation, security model, and scoped applications • Strong work experience with Flow Designer, IntegrationHub, REST/SOAP APIs, MID Servers. • Strong work experience in integrating with Custom portal and Portal, Angular JS, Java script and HTML, CSS • Deep understanding of ITOM/CMDB, Virtual Agent, and Performance Analytics as they apply to CSM/FSM. • Ability to lead technical workshops, create HLD/LLD documentation, and provide architectural governance. • Strong analytical and communication skills. • Experience mentoring ServiceNow developers and junior DeV. • Customer-oriented with a strong sense of ownership and accountability. • Ability to thrive in dynamic, fast-paced environments with multiple stakeholders.

We are looking for a Strong Salesforce Solution Architect. You will be responsible for designing and implementing Salesforce solutions, collaborating with stakeholders to gather requirements, and ensuring the system meets business needs. • Must have Salesforce Development and Implementation skills • Good Experience in gathering and analyzing business requirements • Strong problem-solving and decision-making abilities • Excellent communication and client-facing skills • Good Experience with CRM, CPQ, Sales Cloud, Service Cloud systems and data analytics • Salesforce certifications are Must

We are looking for a strong IT Project Manager who can start Immediately, Candidate must have few or more cross platform projects management experience. At least 10+ years experience in an IT Project Manager capacity PMP certification required Prior experience managing ERP projects such as SAP, Oracle EBS implementation Prior experience managing CRM projects such as Salesforce implementation Prior experience managing HR projects such as Workday implementation Prior experience managing APPS to APPS Integration projects such as SAP Cloud integration, MuleSoft implementation Located in India, but willing to work some overlap hours in US CST time zone

Salesforce Business Systems Analyst (BSA) with experience in both SFDC (Salesforce Platform) , SFMC(Salesforce Marketing Cloud), SFCC (Salesforce Commerce Cloud) Must have strong experience in Sales Cloud, Service Cloud, Marketing Cloud, and other relevant Salesforce modules. Good experience with Salesforce's commerce solutions, including B2C Commerce, B2B Commerce, and related technologies. Strong analytical skills, including requirements gathering, process mapping, and user story writing. Excellent ability to communicate technical concepts to both technical and non-technical audiences. Ability to identify and resolve technical and business problems related to Salesforce solutions.

It is an Immediate position We are seeking an experienced and highly skilled Senior Full-Stack Developer with a strong background in React.js, Redux, and modern JavaScript ecosystems with end-to-end Project Lifecyle from design, development, testing to deployment. The ideal candidate will also have back-end development experience, preferably with Node.js, MongoDB or any other databases, and be capable of delivering scalable, high-performance web applications. You will be instrumental in leading projects, mentoring junior developers, and shaping the architectural decisions of our web platforms. 5+ Years in Full-stack development with strong focus on React.js and Redux Build complex, responsive UI components using React.js and Redux Optimize front-end performance to ensure fast load times and smooth interactions Integrate RESTful APIs and handle asynchronous data flow with Redux Thunk/Saga Maintain cross-browser compatibility and mobile responsiveness Implement reusable components and libraries for future use Back-End Development Design and develop scalable RESTful APIs using Node.js, Express, or other modern frameworks Work with databases such as MongoDB, PostgreSQL, or MySQL Ensure security and data protection best practices Team leadership and Collaboration Collaborate with designers, product managers, and other developers to define and deliver features Lead code reviews, mentor junior developers, and enforce code quality standards Participate in architectural planning and technical decision-making DevOps & Tooling (as applicable) Work with CI/CD pipelines, version control (Git), and deployment tools Monitor and debug production issues as needed Strong expertise in React.js (version 18+), Redux, Node.js & backend databases like MongoDB Deep understanding of state management , component lifecycles, and React hooks Familiarity with REST APIs, authentication mechanisms (JWT, OAuth), and web security principles Experience with unit testing, integration testing, and testing frameworks (Jest, Enzyme, etc.) Proficiency in Git, GitHub/GitLab, and Agile/Scrum workflows Excellent problem-solving skills and attention to detail Strong communication and leadership skills

We are looking for a candidate with strong SharePoint development and administration experience, must have good work experience in security aspects. It is a short term project. Knowledge of various templates like Teams, Communications Good Knowledge of SharePoint Search, Managed Metadata configuration. Security- Permissions Levels and others. Hands-on Experience on PowerApps & Power Automate Hands-on Experience on ReactJS+ SPFx and Rest API & MS Graph. Good knowledge of SharePoint extensions, Modern PnP webparts. Good Communication skills

We are looking for an AWS Cloud Architect Part time Position Must have AWS Certified person Must have good hands on New Installation and Setups Must have hands on experience in AWS Bedrock and AWS Lambada Good experince in DevOps related activities

This role provides operational support for core enterprise platforms, ensuring accurate system access, data integrity, and seamless resolution of daily issues. The roles primary emphasis will be on Salesforce user provisioning and management, along with handling operational tasks and troubleshooting across NetSuite, Concur, and Zuora. - Salesforce Admin certification is must - Working hours EST hours (9:00 AM to 5:00 PM EST) Responsibilities Salesforce Provisioning and User Access Manage Salesforce user access by granting, and revoking permissions based on employee roles and titles. Conduct and document user access reviews (UAR) for Salesforce, ensuring correct roles and maintaining least-privilege principles. Assist users and business stakeholders in resolving Salesforce access issues. Operational Support (NetSuite, Concur, Zuora) Address questions and troubleshooting requests related to NetSuite processes, including release testing, audit controls, journal entry workflows, ACH and VCA payments, headcount reporting, and integration points (ZIP upload, Solution 7, Customer SYNC between Zuora and NetSuite). Troubleshoot Concur errors such as flight booking problems, expense submission failures, challenges related to user email changes impacting expense synchronization, banking status for payees, and guest bookings. Configure and support batch processes in Concur. Respond to operational needs in Zuora, including handling SCIM provisioning issues, RevPro UAR processes, audit queries, and GoCardless workflows. Compliance and Audit Support Prepare and update documentation for periodic user access reviews. Support audit and compliance inquiries across NetSuite, Zuora, Auditboard, and Salesforce environments. Provide information regarding configuration changes and help uphold security protocols. User Issue Resolution Serve as the initial responder to user issues across all supported platforms, escalating complex matters as appropriate. Qualifications Experience supporting operational aspects of enterprise platforms including Salesforce, NetSuite, Concur, and Zuora. Practical expertise in Salesforce user provisioning, role identification, and troubleshooting. Familiarity with integrations and basic issue resolution workflows in business systems. Background working with compliance and audit processes such as SOX, user access reviews (UAR), and audit reporting. Strong communication skills for effective interaction with business stakeholders and end users. Preferred Skills Prior experience as a contractor or with third-party enterprise application support. Knowledge of SCIM user provisioning, bank matching processes, and workflows for advanced expenses and revenue management. Focus of the Role Although operational support will span NetSuite, Concur, and Zuora, the central responsibility of this role is Salesforce provisioning and user management. The contractor will play an essential part in maintaining secure, efficient access for users, supporting audits, and enabling continuity in business operations when access needs change.

It is an immeidate possition, we request the candidates who can start immediately to apply for this position. Candidate must have 6+ years strong hands on exprience in Boomi platform and done muliple integration project with Various CRM integration exprience like SFDC, Oracle CRM, SAP, WorkDay etc. Must have strong communication skilss and experience with cross functional team and able to provide the technical documents Must have good Batch Job, Mapping, Transformation, Exception handling Must have good knowlege in Security. Must have done Boomi Certifications

Job Summary: Responsible for the overall management and performance of the IT Service Desk, ensuring efficient, effective, and customer-focused delivery of technical support services, while maintaining high service levels and user satisfaction. Key Responsibilities: Team Leadership: Recruit, train, mentor, and evaluate service desk analysts and technicians. Operational Management: Oversee daily ticket flow, manage escalations, and ensure adherence to SLAs (Service Level Agreements). Process Improvement: Implement and refine ITIL-based processes (incident, problem, request management) and leverage user feedback for continuous enhancement. Resource Management: Effectively schedule staff, manage budgets, and oversee tools (like ServiceNow). Technical Oversight: Monitor system performance, diagnose complex issues, and ensure efficient resolution. Stakeholder Communication: Report on performance metrics, identify trends, and collaborate with other IT teams and business units. Qualifications & Skills: Education: Bachelor's degree in IT or related field. Experience: Several years in IT support, with proven leadership experience. Technical Skills: Knowledge of ITSM frameworks (ITIL), ticketing systems (ServiceNow, JIRA, ZenDesk), hardware, software, networking and DevOps. Soft Skills: Excellent communication, leadership, problem-solving, and customer service skills. Key Deliverables: High user satisfaction scores. Achieved or exceeded SLA targets. Well-trained, motivated support team. Streamlined support processes. Actionable insights from support data.