SJ Shipping & Logistic Pvt. Ltd.

Job Title: Senior Executive- Customer Service & Operation- Company: Shree Jagannath Shipping & Logistics Pvt. Ltd. Location: Vizag Department: Operation Reports to: AVP Employment Type: Full-time Company Overview At SJ Shipping and Logistics, our unwavering commitment is to deliver value to our customers through our extensive expertise in cargo logistics, encompassing break bulk, ocean (FCL & LCL) and air freight, and project shipment handling. Our dedicated shipping/freight forwarding analysts conduct thorough logistics assessments to ensure precision in our commitments. We specialise in agile, strategic solutions for project material handling and multimodal ODC logistics, offering comprehensive transportation services. Utilising advanced computerised monitoring systems, we prioritise efficiency and punctuality. With registered offices and branches staffed by highly qualified professionals, we consistently deliver optimal services, earning a formidable position in the competitive market. We adhere to international standards throughout the shipping and logistics chain. Our strengths in size, capacity, resources, market presence, expertise, and experience synergise to ensure continuous customer satisfaction. Job purpose:- Customer Service and Operation Executive who will be expected to proactively manage customer experience through monitoring and managing of the end-to-end shipping/transportation process. This individual should ensure that execution is done in compliance with the company’s standards so that cargo is delivered as promised to the customer. Customers will be kept informed throughout the process and be updated should there be any change/deviation. Lastly, he/she will continue to develop existing relationships with the customers and further understand their business needs for future collaboration. Core responsibilities 1. Be the primary point of contact for the customers and internal SJG offices. 2. Actively build strong relationships with customers and gain knowledge of their business needs. 3. Ensure smooth execution of the end-to-end process by working closely with the customer and internal stakeholders. 4. Proactively track shipments and notify customers of changes/deviations from the plan; post discussion with the sales owner, communicate solutions or mitigating plans for the shipment. 5. Own all customer issues and engage relevant stakeholders as needed. 6. Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge. 7. Monitor booking trends and follow up with customers to maximise volume performance and superior service delivery. 8. Be fully responsible for customer satisfaction. 9. Ensure timely and accurate submission of all relevant documents. 10. Issue import and export documentation and payment receipts. 11. Ensure collection of all outstanding debts before release of shipment. 12. Actively drive continuous improvement opportunities both in relation to customers and internal/external stakeholders. 13. Identify, measure, and maintain key performance indicators. 14. Perform other duties as assigned by Manager. Qualification 1. Knowledge in international logistics and freight forwarding (ocean/air & import/export experience). 2. Minimum 3 years of experience in Customer Service roles in the logistics industry 3. Basic English skill (both written and spoken). 4. Basic and/or intermediate Microsoft Office suite skills (Excel, Word, Outlook, and PowerPoint). 5. Service-orientated, organised, and able to work under pressure. 6. Excellent communication and interpersonal skills. 7. Passionate and motivated person. Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Provident Fund Work Location: In person

Job Title Senior Manager – Regional Sale (Shipping & Logistics) Location- Delhi, Vizag, Kolkata Company Overview At SJ Shipping and Logistics, our unwavering commitment is to deliver value to our customers through our extensive expertise in cargo logistics, encompassing Break Bulk, Ocean (FCL & LCL) and Air Freight, and Project Shipment Handling. Our dedicated shipping /freight forwarding analysts conduct thorough logistics assessments to ensure precision in our commitments. We specialize in agile, strategic solutions for project material handling and multimodal ODC logistics, offering comprehensive transportation services. Utilizing advanced computerized monitoring systems, we prioritize efficiency and punctuality. With registered offices and branches staffed by highly qualified professionals, we consistently deliver optimal services, earning a formidable position in the competitive market. We adhere to international standards throughout the shipping and logistics chain. Our strengths in Size, Capacity, Resources, Market Presence, Expertise, and Experience synergize to ensure continuous customer satisfaction. Job Brief: The Sales Manager will be responsible for leading the sales team and developing sales strategies to increase revenue and market share in the shipping and logistics freight forwarding industry. This role requires a deep understanding of the freight forwarding market and experience in managing sales teams. Key Responsibilities: 1. Develop and implement sales strategies to achieve revenue targets and increase market share. 2. Lead, motivate and manage the sales team to achieve individual and team targets. 3. Identify new business opportunities and develop relationships with key accounts. 4. Analyse market trends and competitors to identify opportunities for growth. 5. Develop and maintain strong relationships with internal stakeholders, including operations, finance, and customer service teams. 6. Collaborate with other departments to ensure seamless execution of sales plans. 7. Conduct sales meetings and trainings to ensure the team is equipped with the necessary skills and knowledge to achieve sales targets 8. Provide regular sales reports and forecasts to the Director of Sales. Qualifications: 1. Bachelor's degree in Business Administration, Logistics, Supply Chain or related field 2. Minimum of 10 years of experience in Sales in the Shipping and Logistics Freight Forwarding industry 3. Proven track record in developing and executing successful sales strategies 4. Strong leadership and management skills with the ability to motivate and lead a team 5. Excellent communication and interpersonal skills with the ability to build and maintain relationships with key accounts 6. Analytical and strategic thinking with the ability to identify market trends and opportunities 7. Proficient in Microsoft Office Suite. Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Provident Fund Work Location: In person

As a Senior Manager of Regional Sales (Shipping & Logistics) at SJ Shipping and Logistics, you will play a crucial role in developing and executing sales strategies to increase revenue and market share in the freight forwarding industry. Your responsibilities will include leading a sales team, identifying new business opportunities, analyzing market trends, and fostering strong relationships with key accounts. Your primary duties will involve developing and implementing sales strategies to achieve revenue targets, motivating and managing the sales team to meet individual and team goals, and identifying growth opportunities through market analysis. You will collaborate with internal stakeholders to ensure seamless execution of sales plans and conduct sales meetings and trainings to equip the team with the necessary skills for success. To excel in this role, you should hold a Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field, along with a minimum of 10 years of experience in Sales within the Shipping and Logistics Freight Forwarding industry. Your track record should demonstrate successful sales strategy execution and strong leadership capabilities to inspire and guide your team effectively. Your communication and interpersonal skills will be essential in building and maintaining relationships with key accounts, while your analytical and strategic thinking abilities will help you identify market trends and capitalize on growth opportunities. Proficiency in the Microsoft Office Suite is required to provide regular sales reports and forecasts to the Director of Sales. This is a full-time, permanent position based in Delhi, Vizag, or Kolkata. In addition to a competitive salary, you will receive benefits such as health insurance, paid sick time, and Provident Fund. If you are a results-driven sales professional with a passion for the shipping and logistics industry, we invite you to join our dynamic team at SJ Shipping and Logistics.,

As a Senior Executive in Customer Service & Operations at Shree Jagannath Shipping & Logistics Pvt. Ltd., located in Vizag, you play a crucial role in ensuring the seamless delivery of value to our customers. At SJ Shipping and Logistics, we specialize in cargo logistics, including break bulk, ocean (FCL & LCL), and air freight, with a focus on precision, agility, and strategic solutions. Working under the AVP in the Operations department, you will be the key liaison between the company and our valued customers. Your primary objective is to proactively manage the end-to-end shipping and transportation process to uphold our company standards and ensure timely delivery of cargo to customers. Building strong relationships with customers, understanding their unique business needs, and keeping them informed throughout the process are essential aspects of your role. By closely collaborating with internal stakeholders and customers, you will oversee smooth execution and address any deviations promptly. Key Responsibilities: - Serve as the main point of contact for customers and internal SJG offices. - Cultivate robust relationships with customers to understand their requirements. - Execute end-to-end processes efficiently by collaborating with customers and internal teams. - Monitor shipments closely, communicate changes to customers, and propose solutions when necessary. - Take ownership of customer issues and involve relevant stakeholders for resolution. - Enhance day-to-day interactions with customers by leveraging in-depth knowledge. - Monitor booking trends, follow up with customers, and strive for superior service delivery. - Ensure high levels of customer satisfaction and timely submission of relevant documents. - Collect outstanding debts before shipment release. - Drive continuous improvement initiatives for customers and stakeholders. - Identify, measure, and maintain key performance indicators. - Perform additional duties as assigned by the Manager. Qualifications: - Proficiency in international logistics and freight forwarding (ocean/air & import/export experience). - Minimum 3 years of experience in Customer Service roles within the logistics industry. - Basic proficiency in English (written and spoken). - Basic to intermediate skills in Microsoft Office suite (Excel, Word, Outlook, and PowerPoint). - Service-oriented, organized, and capable of working under pressure. - Strong communication and interpersonal abilities. - Enthusiastic and driven individual. This is a full-time, permanent position offering benefits such as health insurance, paid sick time, and Provident Fund. If you are passionate about customer service, logistics, and making a meaningful impact in a dynamic environment, we encourage you to apply for this role at SJ Shipping and Logistics.,