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4.0 - 6.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Job Information Job Opening ID ZR_1889_JOB Date Opened 29/04/2023 Industry Technology Job Type Work Experience 4-6 years Job Title CEM Role (Customer Experience Manager) City Bangalore Province Karnataka Country India Postal Code 560051 Number of Positions 2 Manage complete lifecycle ITIL frame work which includes Incident , Change, Patch and Problem management Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc. Prepare, Execute & Track various plans Weekly and month report Coordinate with implementation team for timely completion of planned items Periodic Communication / Updates to Stakeholders Manage & Track Vendor Resource Deployment Escalation Management Coordinate with various teams & stakeholders and track delivery as per agreement Vendor Management for sourcing Resources, hardware, connectivity, OS and software licenses etc. Periodic Reporting Obtain customer feedback and make sure their issues, concerns are resolved. Obtain client sign off on meeting Objective and monthly reporting Flawless communication skills, both written and verbal. All kinds of customer interactions, transactions, and engagements - from end user to vendor team to customer support. Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints Liaise with internal teams Regular communication with internal and customer stakeholders. Collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered Work with the technology teams to ensure a seamless transaction. Ability to manage client expectations based on a true assessment of the situation and circumstances. Ability to drive different lines of possible resolution concurrently. A customer experience manager/specialist is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders, to keep fine-tuning the customers experience. Vendor Management Good presentation skills Good analytical skills Good interpersonal skills Self-motivated Demonstrate Ownership Can Do attitude Domain Knowledge : Fair understanding on various IT Infrastructure like Desktops, Sever, LAN & WAN connectivity, Network Equipment etc. Fair understanding on Windows OS, DHCP, DNS, Ping, Tracert Active Directory etc. Ability to work on Microsoft Project, Microsoft Excel, Word and PowerPoint Qualifications : Graduate ITIL or similar training / certification would be added advantage check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
Posted 1 week ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
The SSO Auth0 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SSO Auth0 domain.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
The Awareness of SiteMinder integrations with Broadcom API Gateway role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Awareness of SiteMinder integrations with Broadcom API Gateway domain.
Posted 2 weeks ago
10 - 15 years
22 - 37 Lacs
Pune
Work from Office
This is Deekshitha from Allegis Global Solutions (www.allegisglobalsolutions.com) . As the leading provider of workforce solutions, and with services across 60+ countries, we innovate, consult, design, and implement successful, creative, and data-driven talent solutions across all workforce categories. We know what it takes to attract the best talent while designing and executing strategies that align workforce capabilities with the agility required to stay ahead of what's next. We are currently hiring for Manager - Identity and access management for a leading Health Care - Pune Roles and responsibilities : The Mgr IT ENG Infrastructure - Identity and Access Management is responsible for leading a team to design, build, test, and implement, maintain, and operate information security technologies, including infrastructure and supporting applications related to Identity and Access Management technologies. Manages team and project resources, supporting employee development, and providing input to core and investment budgets. Manages or oversees complex IS projects through both pre-production and implementation phases by collaborating with internal technology risk teams, infrastructure management, and external business groups to understand requirements and design and implement solutions accordingly; and overseeing the implementation of new security controls as appropriate to resolve incidences and mitigate threat risks. This requires communication to management regarding status and issues and the ability to discuss and present technical concepts to a non-technical audience. Responsible for maintaining a comprehensive understanding of Identity and Access Management operations, partnering with the Architecture & Strategy teams to help develop and validate the long-term direction for security technologies, to support the ongoing assessment and mitigation of information security risks. Qualification : 4 years in security, Identity and Accesss Management, IT consulting, or related field. • 4 years management experience. 4 years of experience in two or more of the following IAM technologies: 1. Sailpoint for access governance 2. Cyberark for privilege access management 3. Ping Technologies (ping federate, ping access, ping ID, ping risk intelligence, ping directory) 4. Venafi for certificate management, MS PKI Two (2) years experience in the design and implementation of complex infrastructure solutions. • Two (2) years experience in IT infrastructure consulting. • Three (3) years experience in the configuration and/or design of Active Directory structure and design elements, including experience integrating Active Directory across platforms or technologies. • Two (2) years experience in IT compliance reporting. • Four (4) years experience in the design, engineering, implementation, and operations of access Management technologies like Ping, Okta, OAM etc. • Four (4) years experience in the design, engineering, implementation, and operations of identity governanence technologies like Sailpoint, OIM etc. • Four (4) years experience in the design, engineering, implementation, and operations of privilege access management technolgoies like CyberArk etc. Two (2) years experience in database technologies. • Two (2) years experience using SQL or similar query language. • Four (4) years experience in infrastructure architecture/engineering, including experience in the design and implementation of storage, server, middleware, and/or database infrastructure. • Four (4) years experience in IT security or identity and access management. • Two (2) years experience working with an IT Infrastructure Library (ITIL) framework. • Four (4) years experience working with an enterprise digital certificate management system. • Three (3) years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above) Two (2) years experience managing the development of technical documentation in an infrastructure development environment. • Two (2) years managing operating budgets and/or project financials. • Four (4) years experience in a leadership role of a large matrixed organization. • Two (2) years experience managing vendor relationships. • Four (4) years experience working with an IT Infrastructure Library (ITIL) framework. • Master's degree in Business Administration, Computer Science, CIS, or related field. • Security certification (Security+, CISSP, CISA). Please do revert with your interest and updated resume to dmahabala@allegisglobalsolutions.com and your availability to connect for a telephonic discussion. Kindly share the following details with us . 1. Current Company 2. Experience in the Mandatory skills (Identity Access Management, Ping, Sailpoint, Agile, People Management) 3. Current CTC 4. Expected CTC 5. Notice Period Regards, Ramya
Posted 2 months ago
6 - 10 years
10 - 20 Lacs
Pune
Work from Office
This is Ramya from Allegis Global Solutions (www.allegisglobalsolutions.com) . As the leading provider of workforce solutions, and with services across 60+ countries, we innovate, consult, design, and implement successful, creative, and data-driven talent solutions across all workforce categories. We know what it takes to attract the best talent while designing and executing strategies that align workforce capabilities with the agility required to stay ahead of what's next. We are currently hiring for Senior IT Infrastructure Ping for a leading Health Care - Pune Roles & Responsibilities : This individual contributor is primarily responsible for designing, developing, and maintaining enterprise-grade applications. Develop a robust backend functionality, scalability, and performance while adhering to best practices. The role requires expertise in Java, Pega Infinity(Version 8 or higher), API and BIX with strong problem-solving skills, and the ability to collaborate with cross-functional teams Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. • Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting Minimum Qualifications Bachelor's degree in Computer Science, CIS, or related field and Minimum four (4) years experience in the planning, design, and implementation of IAM infrastructure or security solutions, including Minimum two (2) years in the configuration, implementation, and operation of infrastructure or security technologies. Ping Technologies (ping federate, ping access, ping ID, ping risk intelligence, ping directory Java, Verbal communication, Unix Any access management knowledge (Siteminder, Okta, Forgerock) Please do revert with your interest and updated resume to ramp@allegisglobalsolutions.com and your availability to connect for a telephonic discussion. Kindly share the following details with us . 1. Current Company 2. Experience in the Mandatory skills (Ping Technologies, Any access management) 3. Current CTC 4. Expected CTC 5. Notice Period Regards, Ramya
Posted 2 months ago
4 - 6 years
6 - 8 Lacs
Hyderabad
Work from Office
Full Stack Software Engineer Location- Hyderabad. MOI- L1 Virtual+ L2 F2F. Grade- B2 About The Role : : Full Stack Software Engineer We are looking for a "Full Stack Software Engineer" contractor to join Customer Service & Operation team at MetLife Japan. Our team focuses on the design, development, and deployment of web apps, and API. The candidate will participate in each stage of development to ensure a successful delivery, including driving the solution design, implement, testing, and supporting the deployment into production, and troubleshooting any production incidents.Responsibilities Implement, test, deploy, maintain, and troubleshoot core business applications, including UI & API integration, optionally API & DB Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements Ensure code quality of development team by regularly performing code reviews to follow best practices Create build & deployment pipeline, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms Implement best practices for scalability, reliability, maintainability, and performance Keep the code up to date by remediating any flaws reported by IT security team Be online and work along with Japan teams time:10am 6pm JST (or 11am - 7pm JST)Qualifications Bachelor's degree in computer science or information technology, or equivalent experience 5+ years of experience working with information technologies and software engineering Working knowledge of a wide variety of programming languages, ReactJS, and Java Spring Boot with Thymeleaf are a plus Deep understanding of HTML, CSS & JS Experience working with build automation and CI/CD tools Experience working in an Agile environment Strong analytical skill to break down new business problem into small pieces then draw technical solution, or analyzing existing source code Good communication skill and ability to see both side of a trade-off Ability to support/troubleshoot production incident English and optionally JapaneseGood to have skills Network, Load balancing, Nginx, SSO, SiteMinder Spring Boot, Thymeleaf, React, Bootstrap Oracle DB, SQL DB, Azure Cosmos DB (non-SQL), API Connect Azure CI/CD, Azure Kubernetes, Azure App Insight for logging, other Azure technologies
Posted 3 months ago
10 - 17 years
0 Lacs
Bengaluru
Work from Office
Hiring WAS Admin for Bangalore work from office. If interested please share resume to ashaa@lancesoft.in Need 10+yrs Should have hands on WAS administration along with following skills Websphere Application Server (WAS) Websphere Portal Server (WPS) Weblogic IHS (IBM HTTP SERVER) Siteminder Webserver Apache tomcat jboss F5 Note:need immediate joiners If interested share the following details along with our resume Total yrs Rel yrs in Websphere Admin Current Ctc: Exp ctc: Current Location: Notice Period:
Posted 3 months ago
5 - 10 years
15 - 25 Lacs
Hyderabad, Gurgaon, Noida
Hybrid
Role & responsibilities • Primary mandate skill required Java/J2ee , Broadcom/CA tools -> Siteminder, MultiFactor Authentication (MFA) or Advance Authentication , Directory, Identity manager, Access Gateway, API Gateway Preferred candidate profile Perks and benefits
Posted 3 months ago
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