Site Reliability Engineering

The Senior Site Reliability Engineer plays a significant role in implementing and maintaining highly available and scalable systems. This engineer will drive the seamless performance of consumer facing applications and their backends across a matrixed organization. This role will also collaborate with cross-functional teams to detect and communicate performance opportunities, develop service level indicators, participate in war rooms and establish error trending review process.

Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Reduce UI and customer abrasion errors on Consumer Experience OptumRx sites
• Improving Net Promoter Score
• Improve service uptime and resiliency
• Enhance metrics reporting and clarity on service health and customer expectations
• Monitoring, troubleshooting, detecting anomalies and resolve performance issues
• Reviewing trends and page performances and provide solutions to bottlenecks
• Looking for alerting patterns, setting Service Level Indicators and Service Level Objectives with the dev team, participate in war rooms, enhance observability
• Proactive issue handling, alert threshold improvements, Adjusted Down Time Metric reduction, Raw Error Rate reduction, error trending review process

Required Qualifications:

• 3+ years of experience in Site Reliability Engineering or related work (systems engineer or software engineer)
• 3+ years of monitoring tool experience (Dynatrace, Splunk, Glassbox, Azure App Insight, DataDog)
• 3+ years of analyzing, interpreting, and communicating impactful insights
• 2+ years of working with cloud architecture (Azure)
• 3+ years of troubleshooting complex application issues
• 3+ years of participating and leading multi-application war rooms

Preferred Qualifications:

• Good understanding of networking concepts (e.g. routing, firewalls, proxies) and technologies (e.g. HTTP, TLS, Nginx)
• Ability to troubleshoot infrastructure issues on Cloud platforms
• Automation of manual data collection and Excel report generation.
• Ability to present to multiple grade levels with understanding for each level
• Excellent at debugging complex systems
• Loves puzzles