Site Reliability Engineer, Analyst

Role Description

You will work closely with application teams to ensure stable, well monitored applications that are resilient to faults. You will agree and review Service Level Objectives (SLOs) to achieve high availability for applications based on their criticality. You will maintain Error Budgets for the application teams and prevent releases in the event of production instability and reduced availability.

You will focus on reducing manual toil, improving operational reliability and driving automation-first practices. This is a hands-on role with strong focus on implementing SRE practices and reducing toil for Developer Tools.

What we'll offer you

• As part of our flexible scheme, here are just some of the benefits that youll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Drive stability, performance and reliability improvements for TDI Engineering applications.
• Build Monitoring and alerting solutions to alert in the event of failures/performance issues across TDI Engineering applications to help us providing the optimum service level to the users.
• Provide feedback loops to continually improve the application resilience across multiple application teams. Collaborate with product owners and engineering team to prioritize reliability and stability of these applications.
• Define, measure and maintain SLOs and Error Budgets to ensure availability for end users and to achieve appropriate levels of application stability.
• Identify opportunities for automation and self-service capabilities and implement them to eliminate toil for both the application teams and the SRE team to optimise effectiveness
• Manage outage resolution and agree actions to reduce the likelihood of failure happening in future by owning RCA and conducting blameless postmortems.

Your skills and experience

• Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).
• 2+ Years of Experience in IT in large corporate environments, specifically in controlled production environments.
• Demonstrable Site Reliability Engineering experience of at least 1+ Years.
• Excellent analytical and problem-solving skills
• Experience in implementing observability solution using any industry standard tools
• Scripting skills (Groovy, shell, Bash, Cron or any equivalent)
• Experience in mid-range technologies and platforms, i.e. UNIX/LINUX, ORACLE database and Nginx experience .

Good to have

• Understanding and experience in Developer Tools (Jira, Confluence, Bitbucket, TeamCity, Artifactory, Udeploy) as an enterprise level Administrator experienced in managing applications with large user base.
• Knowledge and experience of observability tools like Grafana, Prometheus.