We are looking for a passionate and detail-oriented Business Analyst Analytics to join our dynamic product team. In this role, you will leverage data to influence key product decisions and enhance user experiences. You will collaborate with cross-functional teams including product managers, designers, and engineers to drive optimization and growth through data insights. Key Responsibilities: Analyze user behavior, conversion funnels, and site performance to identify optimization opportunities. Conduct A/B tests and experiments to validate product and UX decisions. Track and report key product KPIs and provide actionable insights. Utilize Google Analytics and Google Tag Manager to monitor and interpret user behavior. Develop dashboards and visual reports using SQL, Python/R, Tableau, Power BI, or Looker. Collaborate closely with product and engineering teams to enhance product features and user experience. Communicate data findings effectively to both technical and non-technical stakeholders. Work with data teams to ensure data integrity and reliability. Desired Qualifications: Bachelor’s degree in a related field; Master’s degree is a plus. 2–4 years of hands-on experience as a Business Analyst or Data Analyst. Proficiency in SQL and Excel. Experience with Google Analytics, GTM, and other tracking/analytics tools. Familiarity with A/B testing and statistical methods. Strong verbal and written communication skills. Working knowledge of data infrastructure and database systems is a plus. Experience in SaaS or E-commerce domain will be an added advantage. Perks of Joining Silvermine: Innovative Work: Build impactful products for the US E-commerce and SaaS market. Career Growth: Opportunity to learn and grow in a dynamic, fast-paced environment. Collaborative Culture: Work in a team-oriented, mentorship-driven environment. Hybrid Work Model: Flexible work-life balance with part-remote options. Comprehensive Benefits: Health insurance, retirement benefits, and more. Recognition & Rewards: Annual bonuses and spot awards for outstanding performance.

As the Analytics Manager, you will oversee the end-to-end delivery of insights across Silvermine's product suite including eForm2290, eMCS150, and Truckopedia. You'll lead a multidisciplinary team, define the analytics roadmap, and establish robust data practices that inform strategic and tactical decisions. KEY RESPONSIBILITIES: - Lead and mentor a cross-functional analytics team supporting product, business, marketing, and CX. - Collaborate with functional leads to align analytics projects with business OKRs. - Own and evolve the KPI frameworks for products and business performance. - Ensure high quality and consistency of dashboards and reports. - Coach and manage a team of analysts, fostering growth and delivery excellence. - Drive adoption of analytics tools and self-serve capabilities within departments. - Translate business problems into data-driven solutions. - Drive analytics roadmap, improve data governance, and coordinate with Data Engineering. - Represent analytics in leadership meetings and decision-making forums. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: - 8+ years of analytics experience with at least 2 years in a managerial/lead role. - Proficiency in SQL, Python, Power BI/Tableau/Metabase, GA4/Any other web analytics tools. - Experience with web analytics and A/B testing frameworks. - Understanding of marketing attribution and user segmentation. - Exposure to data governance and quality checks. - Familiarity with compliance, SaaS, or transactional web products is a strong plus. - Strong communication skills, business acumen, and stakeholder management. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. - Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. - Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. - Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses