About the job: Key responsibilities: 1. Respond to customer queries via phone, email, WhatsApp, live chat, and social media 2. Greet customers warmly and resolve issues efficiently and professionally 3. Troubleshoot order-related issues including delays, damages, exchanges, and cancellations 4. Escalate complex issues to the relevant department or team lead when necessary 5. Assist customers in placing orders, tracking shipments, and understanding product details 6. Coordinate with logistics and warehouse teams to ensure timely dispatch and delivery 7. Maintain detailed records of customer interactions in CRM software 8. Log complaints, feedback, and resolutions for quality tracking and improvement 9. Follow up with customers to ensure issues are resolved and satisfaction is achieved 10. Promote repeat purchases through courteous service and informing customers about new offers or products 11. Collect customer feedback and suggestions for service improvement 12. Provide daily and weekly reports on customer concerns and resolutions to the manager 13. Stay updated on all product features, new launches, pricing, and company policies 14. Confidently guide customers through choices based on their needs Requirements: 1. Demonstrate excellent verbal and written communication in English and regional languages as needed 2. Apply active listening and empathy in customer interactions 3. Maintain a problem-solving attitude 4. Possess basic knowledge of order management and CRM systems 5. Manage multiple tasks and perform well under pressure 6. Show a strong customer-focused mindset and passion for delivering great experiences 7. Exhibit strong organizational skills with attention to detail 8. Prove ability to manage tasks effectively and build customer loyalty 9. Show enthusiasm for retail, E-commerce, and creating memorable customer interactions Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,16,000 - 4,08,000 /year Experience: 1 year(s) Deadline: 2025-06-07 23:59:59 Skills required: Google Analytics, MS-Excel and Customer Support About Company: SILAIIGAL PRIVATE LIMITED is a sculpture as well as a souvenir-making and selling platform. SILAII was envisioned and structured with a revolutionary and ingenious perspective of bringing innovation, unbridled emotions, abundant love, and nostalgia through sculptures that help us reminisce about the icons that inspire us, and also personalised sculptures of our close ones who constantly live with us through our memories. We bring these beautifully crafted sculptures to your home, providing the experience of a lifetime to our clients and bridging the gap with our motto that sculptures can be customised and adorn our homes, providing us with inexplicable happiness and motivation, bursting the notion that sculptures can only be present in public exhibitions or displays. We are the perfect blend of superlative technical finesse and passionate creative nuances to provide magnificent sculptures and other associated products.
About the job: Key responsibilities: 1. Meet daily weekly and monthly sales targets 2. Manage store operations ensure stock availability and maintain customer data 3. Provide detailed product information and assist customers in making informed purchasing decisions 4. Handle cash manage inventory and maintain the store's presentation Requirements: 1. Have experience in retail sales; freshers or candidates with at least 2 years of experience are welcome 2. Understand retail sales processes and customer engagement 3. Be proficient in inventory management and familiar with POS systems like Shopify 4. Possess excellent interpersonal skills fluent in English and Tamil; knowledge of Hindi is a plus 5. Hold an educational background in Marketing Sales or a related field (preferred) 6. Be located in or willing to work in Chennai Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,16,000 - 3,48,000 /year Experience: 1 year(s) Deadline: 2025-06-08 23:59:59 Skills required: Inventory Management, Sales, Effective Communication and Customer Support About Company: SILAIIGAL PRIVATE LIMITED is a sculpture as well as a souvenir-making and selling platform. SILAII was envisioned and structured with a revolutionary and ingenious perspective of bringing innovation, unbridled emotions, abundant love, and nostalgia through sculptures that help us reminisce about the icons that inspire us, and also personalised sculptures of our close ones who constantly live with us through our memories. We bring these beautifully crafted sculptures to your home, providing the experience of a lifetime to our clients and bridging the gap with our motto that sculptures can be customised and adorn our homes, providing us with inexplicable happiness and motivation, bursting the notion that sculptures can only be present in public exhibitions or displays. We are the perfect blend of superlative technical finesse and passionate creative nuances to provide magnificent sculptures and other associated products.
About the job: Join the SILAII Experience - Retail Store Sales Executive (Chennai)SILAII is India's leading premium sculpture and home d cor brand, specialising in creating finely crafted sculptures and souvenirs that bring cherished memories to life. We're known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting. Key Responsibilities: 1. Welcome every walk-in customer with warmth and professionalism. 2. Engage with customers to understand their needs and recommend the right products. 3. Achieve personal and store-level sales targets. 4. Build loyal customer relationships and ensure return visits. 5. Maintain the store's cleanliness, display aesthetics, and stock organisation. 6. Handle POS operations and daily sales entries. 7. Assist in store events, promotional campaigns, and visual merchandising. 8. Address customer queries, feedback, and issues gracefully. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,16,000 - 3,22,000 /year Experience: 1 year(s) Deadline: 2025-09-03 23:59:59 Other perks: Health Insurance Skills required: MS-Excel, Inventory Management, Retail Management and Effective Communication Other Requirements: You’re a Great Fit If You: 1. Have a minimum of 1 year of experience in retail/customer service (jewellery, fashion, décor, or lifestyle brands preferred). 2. Are confident, polite, and enthusiastic. 3. Love talking to people and selling artistic, meaningful products. 4. Can handle billing, inventory, and store operations. 5. Are open to working weekends/festive seasons (rotational weekly offs). 6. Are looking for a long-term, stable job in Chennai. Education & Skills: 1. Bachelor’s degree/diploma (preferred, not mandatory). 2. Basic computer knowledge (MS Excel, billing software). 3. Excellent communication skills in Tamil and English. Compensation: 1. Annual CTC: ₹1.8 Lakhs – ₹2.5 Lakhs (based on experience and interview performance) + Incentives based on store targets. Why Join Us? 1. Work in a beautiful, premium retail environment with artistic and meaningful products. 2. Be part of a growing Indian brand with global ambitions. 3. Opportunities for career growth, incentives, and recognition. 4. Supportive and respectful work culture. About Company: SILAIIGAL PRIVATE LIMITED is a sculpture as well as a souvenir-making and selling platform. SILAII was envisioned and structured with a revolutionary and ingenious perspective of bringing innovation, unbridled emotions, abundant love, and nostalgia through sculptures that help us reminisce about the icons that inspire us, and also personalized sculptures of our close ones who constantly live with us through our memories. We bring these beautifully crafted sculptures to your home, providing the experience of a lifetime to our clients and bridging the gap with our motto that sculptures can be customised and adorn our homes, providing us with inexplicable happiness and motivation, bursting the notion that sculptures can only be present in public exhibitions or displays. We are the perfect blend of superlative technical finesse and passionate creative nuances to provide magnificent sculptures and other associated products.
About the job: SILAII is India's leading premium sculpture and home d cor brand, specialising in creating finely crafted sculptures and souvenirs that bring cherished memories to life. We're known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting. Key Responsibilities: 1. Manage and maintain strong relationships with customers, ensuring a high level of satisfaction. 2. Handle customer queries, complaints, and escalations efficiently and empathetically. 3. Monitor customer interactions and provide data-driven insights to improve service quality. 4. Collaborate with sales and marketing teams to enhance customer engagement strategies. 5. Maintain and update accurate customer records in the CRM system. 6. Assist in developing customer retention and loyalty programs. 7. Ensure timely follow-ups via calls, emails, or chats across all customer interactions. 8. Meet service-level agreements and contribute to overall team targets. Annual CTC estimate: 1. 1.6 - 3 LPA (based on experience and interview performance) + incentives upon achieving sales target. 2. Performance-based incentives will be provided upon achieving targets. Who can apply: Only those candidates can apply who: Salary: ₹ 2,16,000 - 3,72,000 /year Experience: 0 year(s) Deadline: 2025-09-18 23:59:59 Other perks: Free snacks & beverages, Health Insurance Skills required: Critical thinking, Analytical Thinking, MS-Excel, Problem Solving, Client Relationship Management (CRM), Sales, Effective Communication and Customer Support Other Requirements: 1. Bachelor’s degree in any stream. 2. 0 to 1 year of experience in customer relationship management or client service. 3. Proficiency in CRM software tools and Microsoft Office (especially Excel). 4. Strong verbal and written communication skills. 5. Excellent problem-solving abilities and customer-focused mindset. 6. Ability to analyze customer data and suggest actionable improvements. 7. Availability- work timings: Day shift (9.30 AM – 6.30 PM). 8. Languages preferred: Proficient in English and Tamil and spoken language of Hindi or other regional languages will be an added advantage. About Company: SILAIIGAL PRIVATE LIMITED is a sculpture as well as a souvenir-making and selling platform. SILAII was envisioned and structured with a revolutionary and ingenious perspective of bringing innovation, unbridled emotions, abundant love, and nostalgia through sculptures that help us reminisce about the icons that inspire us, and also personalized sculptures of our close ones who constantly live with us through our memories. We bring these beautifully crafted sculptures to your home, providing the experience of a lifetime to our clients and bridging the gap with our motto that sculptures can be customised and adorn our homes, providing us with inexplicable happiness and motivation, bursting the notion that sculptures can only be present in public exhibitions or displays. We are the perfect blend of superlative technical finesse and passionate creative nuances to provide magnificent sculptures and other associated products.