Job Description Position Title: HR Manager Department: Human Resources Location: Vanagaram, Chennai Experience: 8–15 years Reports To: CEO Employment Type: Full-Time Role Overview We are looking for a proactive and well-rounded HR professional with strong experience in managing HR teams across both recruitment and generalist functions. This role demands hands-on expertise in grievance redressal, POSH handling, payroll, statutory compliance, and employee engagement. The ideal candidate is people-focused, process-driven, and capable of building a culture of transparency, trust, and performance. Key Responsibilities 1. Team Management Lead, mentor, and manage a team of recruiters and HR generalists Set performance goals, review outputs, and ensure alignment with HR objectives Provide coaching and support to ensure timely and quality delivery of HR services 2. Talent Acquisition Oversee end-to-end recruitment: sourcing, interviews, offers, and onboarding. Coordinate with department heads for workforce planning Drive employer branding initiatives and improve candidate experience 3. Generalist HR Operations Manage the entire employee lifecycle (onboarding to exit) Oversee HR documentation, attendance, leave, and database accuracy Ensure smooth onboarding, background verification, and offboarding processes 4. Payroll & Statutory Compliance Handle accurate and timely payroll processing Ensure compliance with statutory requirements: PF, ESI, PT, TDS, LWF, etc. Coordinate audits, filings, and liaise with external consultants as needed 5. Grievance Redressal & POSH Handling Act as a neutral and trustworthy point of contact for employee grievances Handle POSH complaints with sensitivity, discretion, and full legal compliance Document and resolve issues in a timely and transparent manner 6. Employee Engagement & Communication Plan and implement engagement, recognition, and wellness activities Conduct feedback surveys and action plans to enhance employee satisfaction Facilitate internal communication and support leadership connects 7. HR Policy & Compliance Develop and implement HR policies and SOPs Conduct policy awareness and POSH training sessions Support in organizational changes such as restructuring or layoffs, with empathy and compliance 8. Reporting & Strategic Input Prepare HR reports, dashboards, and data-driven insights for leadership Participate in strategic HR planning and initiatives Support cross-functional HR projects and audits Desired Candidate Profile 8–10 years of progressive HR experience with team leadership exposure Strong knowledge of Indian labor laws, payroll, and statutory compliance Hands-on experience in grievance handling and POSH cases Proven ability to lead recruitment and generalist teams effectively Excellent interpersonal, communication, and conflict-resolution skills Proficiency in English; additional language is an added advantage Familiarity with HRMS tools and MS Excel Educational Qualifications Bachelor’s or Master’s degree in Human Resources / Business Administration / relevant field Certifications in POSH, labor law, or HR analytics (preferred but not mandatory)
As a Store Trainer at Shyaway.com, your role involves traveling to store locations across the country to enhance the retail team's skills and elevate the Shyaway shopping experience. Shyaway is a leading Indian lingerie and intimate wear brand dedicated to empowering women with comfortable, stylish, and body-positive products. **Key Responsibilities:** - Design and implement comprehensive training programs covering product knowledge, sales techniques, customer service, and brand values. - Conduct onboarding sessions for new hires and deliver ongoing training workshops, role-plays, and coaching sessions. - Work closely with the Retail Manager to identify training needs, provide regular updates on training progress, and support in implementing new policies. - Observe and coach store associates on the shop floor, provide one-on-one feedback, and monitor new hires during probationary periods. - Create and update training materials, maintain accurate training records, and evaluate training effectiveness through assessments and key performance indicators (KPIs). - Act as a brand ambassador, modeling Shyaway's values during training and store interactions. **Qualifications & Skills:** - Education: Bachelors degree in Human Resources, Business Administration, Education, Fashion Retail, or a related field (preferred). - Experience: Minimum of 2-3 years of experience as a trainer, preferably in retail, fashion, or lingerie/intimate wear sectors. Customer-facing roles experience is a plus. - Skills: Excellent communication and presentation skills, understanding of retail operations, empathy, proficiency in Microsoft Office Suite, organizational skills, and ability to analyze performance metrics. - Personal Attributes: Passionate about retail, customer-focused, creative, adaptable, and able to work in a fast-paced environment.,
As a Store Manager at our Chennai location in VR Mall - Anna Nagar, your primary role will be to ensure customer satisfaction, manage customer service, oversee store operations, implement retail loss prevention strategies, and effectively communicate with customers and employees. Your responsibilities will include: - Proven experience in Store/Outlet Management or similar roles - Experience and knowledge of retail loss prevention techniques - Demonstrated ability to provide exceptional customer service experience - Strong understanding of operational procedures and regulatory compliance - Excellent leadership qualities to manage and motivate a team - Responsible for overall store operations, achieving sales targets, and ensuring store profitability Qualifications required for this role include: - Bachelor's degree in Business Administration or a related field - Experience in the apparel industry is preferred Join our team and be a part of our success in delivering a seamless retail experience to our customers.,
Job Title: Customer Support Executive Location: Vanagaram, Chennai Experience: 0-5 Years Qualification: Any Bachelor's Degree Fluency in English and Hindi (Mandatory) Job Description: We are looking for a dedicated Customer Support Executive to manage customer interactions and ensure a high level of service satisfaction. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and the ability to handle customer queries efficiently. Responsibilities: Handle customer complaints and provide appropriate solutions within the designated time frame, ensuring resolution and customer satisfaction. Identify and assess customer needs to deliver an exceptional service experience. Build and maintain strong relationships with customers to enhance trust and brand loyalty. Manage a high volume of inbound calls professionally and efficiently. Provide accurate, complete, and valid information using the right tools and resources. Adhere to communication procedures, guidelines, and company policies. Go the extra mile to engage customers and ensure a positive experience. Requirements : Fluency in Hindi and English is mandatory. Strong phone handling skills with active listening capabilities. Ability to multitask, prioritize, and manage time effectively. Customer-focused approach with the ability to adapt to different personalities and communication styles. Previous customer support experience is an added advantage. Candidates must be located within a 10 km radius of Vanagaram, Chennai.
Designation: Team Leader - Customer Care Experience: Minimum of 5 years of proven experience in a customer service position Job Location : Vanagaram, Chennai Qualification Bachelor degree in business administration or relevant field Responsibilities: We are looking for an experienced Team Leader in Customer Service to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Team Lead - Customer Service responsibilities include: Improving customer service experience, create engaged customers and facilitate organic growth Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Responsibilities Develop service procedures, policies and standards Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Requirements and skills Proven working experience as a Team Lead/SME/Sr Customer care Executive Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English & Hindi Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Audits customer service procedures and trends and determines system improvements. Enforces company policies and procedures. Determines customer service requirements by maintaining contact with customers and visiting operational environments. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. Education and Skills Bachelor degree in business administration or relevant field. A minimum of 5 years of proven experience in a customer service position. Proficiency in Microsoft Office and customer service software. Outstanding written and verbal communication skills. Good understanding of management practices and techniques. Excellent leadership and interpersonal skills. Mandatory – Hindi Speaking
Designation: Team Leader - Customer Care Experience: Minimum of 5 years of proven experience in a customer service position Job Location : Vanagaram, Chennai Qualification Bachelor degree in business administration or relevant field Responsibilities: We are looking for an experienced Team Leader in Customer Service to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Team Lead - Customer Service responsibilities include: Improving customer service experience, create engaged customers and facilitate organic growth Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Responsibilities Develop service procedures, policies and standards Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry's developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Requirements and skills Proven working experience as a Team Lead/SME/Sr Customer care Executive Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English & Hindi Working knowledge of customer service software, databases and tools Awareness of industry's latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Audits customer service procedures and trends and determines system improvements. Enforces company policies and procedures. Determines customer service requirements by maintaining contact with customers and visiting operational environments. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. Education and Skills Bachelor degree in business administration or relevant field. A minimum of 5 years of proven experience in a customer service position. Proficiency in Microsoft Office and customer service software. Outstanding written and verbal communication skills. Good understanding of management practices and techniques. Excellent leadership and interpersonal skills. Mandatory Hindi Speaking