Shine.com Hiring For swiggy

Job Title: Retail Store Manager Company: Swiggy Location: Multiple Cities Role Type: Full Time, Permanent Industry: Retail / Quick Commerce Department: Merchandising, Retail & eCommerce Role Category: Retail Store Operations About Swiggy Swiggy, established in 2014 and headquartered in Bangalore, is Indias leading online food ordering and delivery platform. Operating in 500+ cities, the company also expanded into quick commerce through Instamart, its instant grocery delivery service powered by a network of dark stores. Key Responsibilities Recommend and implement best practices for picking and packing to enhance the customer experience (Cx). Guide partner stores on proper order picking, packing, and billing processes using dashboards and digital tools. Train partners on the effective use of dashboards and portals to reduce errors impacting customer satisfaction. Evaluate pod conditions (cleanliness, hygiene, delivery execution) and suggest measures for operational improvements. Provide guidance to stores on speed and order fulfillment, driving improvements in Cx metrics. Share recommendations for continuous improvement initiatives to elevate customer service standards. Propose training needs for store teams to strengthen performance against Cx benchmarks. Anticipate demand fluctuations (holidays, peak seasons) and advise partners on strategies to manage spikes without affecting customer satisfaction. Qualifications Graduate with 35 years of retail management experience. Prior experience leading teams of 15+ employees in a retail or store setup. Strong problem-solving and data-driven decision-making skills. Ability to adapt in a fast-paced and dynamic environment. Preferred background in retail, FMCG, or quick commerce sectors. Benefits & Perks Monthly performance incentives. Comprehensive medical coverage. Key Skills Store Operations Inventory Management Retail Store Operations Inventory Control Stock Management Shrinkage Control FIFO Store Management FMCG Operations Store Planning