Dark Store Manager

Job Title: Retail Store Manager

Company: Swiggy

About Swiggy

Swiggy, established in 2014 and headquartered in Bangalore, is Indias leading online food ordering and delivery platform. Operating in 500+ cities, the company also expanded into quick commerce through Instamart, its instant grocery delivery service powered by a network of dark stores.

Key Responsibilities

• Recommend and implement best practices for picking and packing to enhance the customer experience (Cx).
• Guide partner stores on proper order picking, packing, and billing processes using dashboards and digital tools.
• Train partners on the effective use of dashboards and portals to reduce errors impacting customer satisfaction.
• Evaluate pod conditions (cleanliness, hygiene, delivery execution) and suggest measures for operational improvements.
• Provide guidance to stores on speed and order fulfillment, driving improvements in Cx metrics.
• Share recommendations for continuous improvement initiatives to elevate customer service standards.
• Propose training needs for store teams to strengthen performance against Cx benchmarks.
• Anticipate demand fluctuations (holidays, peak seasons) and advise partners on strategies to manage spikes without affecting customer satisfaction.

Qualifications

• Graduate with 35 years of retail management experience.
• Prior experience leading teams of 15+ employees in a retail or store setup.
• Strong problem-solving and data-driven decision-making skills.
• Ability to adapt in a fast-paced and dynamic environment.
• Preferred background in retail, FMCG, or quick commerce sectors.

Benefits & Perks

• Monthly performance incentives.
• Comprehensive medical coverage.

Key Skills

• Store Operations Inventory Management Retail Store Operations Inventory Control Stock Management Shrinkage Control FIFO Store Management FMCG Operations Store Planning