Shift Manager

DESIGNATION Shift Manager REPORTING TO Restaurant Manager SECTION Front of the House DEPARTMENT Food & Beverage FUNCTIONAL JOB DESCRIPTION To conduct the briefs of the team members at the commencement of the shift Open or close the restaurant (when responsible for the first or last shift) To check the table set up, cleanliness, AC temperature at the commencement of Shift To supervise and guide the team members in performing their work Delegate tasks to restaurant staff and supervise their performance Manage dinning reservations Maintain a fully-stocked inventory and order food supplies, as needed To promote and upsell the special menus and services Arrange to have shifts covered (e.g. when employees take time off) Help staff resolve on-the-job challenges Track daily costs and revenues Balance the cash register at the end of the shift Coordinate with suppliers as they deliver food product orders Ensure client satisfaction and gracefully handle any complaints To check the restaurant set up at the commencement of the shift To take feedback about customer satisfaction levels and to compile the guest history regarding their preferences, special requirements etc To approve the stores requisitions of the various items required at restaurant Inform the next Shift Manager about pending tasks Report maintenance and training needs. To plan and prepare the action plan for handling busy operations time To check with kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To comply with all health and safety regulations To maintain log book and to make necessary entries for further prompt action ADMINISTRATIVE JOB DESCRIPTION To approve leaves of the team members To prepare duty roster of the team members of restaurant To conduct the training for team members as per the training calendar JOB SPECIFICATION Role & responsibilities Preferred candidate profile