Shift Incharge( Sort Center)

Location: Manesar (Haryana)
Designation: Shift Incharge (Sortation Center)
Industry: E-commerce / Logistics

Job Description:

· Manage and supervise end-to-end sortation operations during the assigned shift.

· Ensure timely and accurate sorting of shipments according to defined routes and destinations.

· Monitor return shipments and coordinate for quick processing to avoid delays.

· Enforce zero tolerance for shipment variances, damages, and losses during the shift.

· Coordinate manpower allocation and shift scheduling based on volume and priorities.

· Monitor real-time productivity and ensure team members follow SOPs and quality standards.

· Resolve operational issues promptly and escalate to the Operations Manager when required.

· Conduct shift-level briefings and debriefings for staff.

· Ensure shift-wise housekeeping, safety compliance, and process discipline.

· Assist in variance investigation and initiate corrective actions within the shift.

· Coordinate with security and surveillance teams for loss prevention.

· Maintain shift-wise MIS reports including TAT, damages, variances, returns, and manpower productivity.

· Handover proper shift reports and operational updates to the next shift incharge / Manager.

Educational Qualifications:

· Graduation (preferred) or equivalent.

Experience & Skill Required:

· 3–5 years in E-commerce / Courier / Logistics operations.

· Minimum 1 year of experience in supervising sortation / warehouse shift operations.

· Strong team handling and shift management skills.

· Ability to make quick decisions in a fast-paced environment.

· Knowledge of operational KPIs and shift-level reporting.

· Problem-solving and conflict resolution skills.

· Good communication and coordination abilities.

· Basic MS Excel skills for shift data reporting.

· Willingness to work in rotational shifts, including nights.

· Experience in sortation center / warehouse shift management.

· Understanding of scanning systems, return management, and shipment flow.

Salary: As per industry standards.

Job Types: Full-time, Permanent

Pay: ₹32,000.00 - ₹41,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person