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5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Essential Duties and Responsibilities: Assessing problems Troubleshooting and solving existing problems Identifying and assessing technical solutions Managing enhancements using an Agile Framework. Support customers across various time zones Basic Qualifications: Minimum 5 years of total IT experience Minimum 3 years of ServiceNow Support and Development experience L2/L3 customer interactions BE/BTech degree in Computer Science, Information Systems or equivalent field Good to have ITIL Foundation V3 or v4 certification good to have ServiceNow Certifications - CSA mandatory Knowledge, Skills and Abilities: Experience with ServiceNow modules - ITSM, SPM, ITOM, ITAM, CMDB -3 Experience with application support and development activities Experience with resolving issues within strict SLA timelines Ability to work in shifts or out of standard working hours Professional Requirements: Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment
Posted 3 months ago
2 - 6 years
3 - 7 Lacs
Mumbai
Work from Office
Technical support engineer works to resolve internal or external issues happening on a software system or program. They assist clients & company employees over the phone, in person/through a chatbot to resolve any technical challenges they're facing
Posted 3 months ago
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