ServiceNow ITOM Engineer

Job Description

Position: ServiceNow ITOM Engineer Job Description: JD for ServiceNow ITOM Admin We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role: What youll be doing: ServiceNow ITOM Administration : Work as part of the ITOM admin team, developing custom software solutions. Consulting Services : Install, configure, and integrate ServiceNow ITOM products. Data Solutions : Design solutions for data import/export between ServiceNow and other systems. Platform Management : Manage application and platform upgrades, including impact assessments and remediation plans. User Support : Resolve escalated issues/defects within ServiceNow. Documentation : Prepare technical documentation as required. Knowledge Enhancement : Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience : 3+ years with ServiceNow ITOM products. Platform Knowledge : Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills : Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills : Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving : Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience : Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications : Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative : Enjoys working in agile, creative environments. Ambitious : Works independently towards goals with a creative approach. Intuitive : Manages change effectively with strong time management skills. Interpersonal Skills : Contributes to team efforts and maintains up-to-date technical knowledge. Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology