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Capgemini
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ServiceNow HR Service Delivery Consultant

ServiceNow HR Service Delivery Consultant

Capgemini

3 - 7 years

0 Lacs

kolkata west bengal

Posted:1 month ago| Platform: Shine logo

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Skills Required

hr processes project management requirements gathering solution design servicenow hrsd

Work Mode

On-site

Job Type

Full Time

Job Description

As a ServiceNow HRSD Consultant at Capgemini, you will be responsible for implementing, configuring, and supporting the ServiceNow HRSD module for clients. Your role will involve analyzing client requirements, designing solutions, configuring the HRSD module, and collaborating with cross-functional teams to ensure successful implementation. You will play a key role in developing best practices for HR service delivery processes and providing training to client teams. Key Responsibilities: - Analyze client requirements and design solutions using ServiceNow HRSD to meet HR service delivery needs. - Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems. - Develop and implement best practices for HR service delivery processes such as employee onboarding, offboarding, and case management. - Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes. - Collaborate with cross-functional teams to ensure successful implementation and adoption. - Troubleshoot and resolve issues related to the ServiceNow HRSD module, and provide ongoing support and maintenance. - Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - Experience working with ServiceNow HRSD. - Certified ServiceNow System Administrator or equivalent certification is preferred. - Strong understanding of HR processes such as employee lifecycle management, case management, and knowledge management. - Experience in project management, requirements gathering, and solution design. At Capgemini, you will receive comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, or new parent support via flexible work. Capgemini is committed to ensuring that individuals of all backgrounds feel encouraged and have a sense of belonging. You are valued for who you are, and you are welcome to bring your authentic self to work. Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world. With over 55 years of heritage, Capgemini is trusted by clients to unlock the value of technology and address their business needs. Join Capgemini to work on cutting-edge projects and create solutions to overcome societal and environmental challenges.,

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Capgemini

IT Services and IT Consulting

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ServiceNow HR Service Delivery Consultant