Posted:2 months ago|
Platform:
On-site
Full Time
Job Summary
ITSM/Service Now - ITOM Architect
Responsibilities
A ServiceNow ITOM IT Operations Management Architect is responsible for designing and implementing solutions within the ServiceNow platform to optimize IT operations and infrastructure management Heres a general job description
Key Responsibilities
Design and implement ServiceNow ITOM solutions to enhance visibility and control over IT infrastructure
Develop best practices for Discovery Event Management Service Mapping and Cloud Management within ServiceNow
Ensure compliance with industry standards and governance policies related to IT operations
Collaborate with stakeholders to define requirements and translate them into technical solutions
Integrate ServiceNow ITOM with other ITSM and ITOM modules for seamless operations
Provide technical leadership and guidance to teams working on ServiceNow implementations
Optimize workflows automation and reporting to improve efficiency
Conduct training sessions and documentation for end users and administrators
Required Skills Qualifications
Extensive experience in ServiceNow ITOM and IT Service Management ITSM
Strong understanding of CMDB Configuration Management Database Discovery and Service Mapping
Expertise in ServiceNow development configuration and integration
Ability to design scalable and efficient solutions within the ServiceNow ecosystem
Certifications such as ServiceNow Certified Implementation Specialist ITOM or ITIL Foundation are preferred
Excellent problem solving and communication skills
Cognizant
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