ServiceNow Functional Architect – Integration

• Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions
• Design develop and implement ServiceNow applications modules and integrations to meet organizational needs
• Provide expertise in the customization and configuration of ServiceNow ensuring optimal performance and user experience
• Lead and mentor developers fostering a collaborative and knowledge sharing environment within the team
• Stay current with industry s best practices and emerging trends in ServiceNow development latest version GenAI NowAssist capabilities etc
• recommending and implementing improvements as necessary
• Collaborate with cross functional teams to integrate ServiceNow with other enterprise systems ensuring seamless data flow and functionality
• Participate in the planning and execution of ServiceNow upgrades and enhancements
• Understanding of Proximus architectural build and provide solutions for customer needs
• Provide support to the developers and the team members
• Mentor groom the team to upskill themselves on the latest features in ServiceNow
• Offer developers team members constructive feedback to help them build the latest and in demand skills
• Support hiring activities by reviewing profiles and evaluating them
• Qualifications
• Proven experience as a ServiceNow SME Tech Lead with a minimum of 8 yrs in ServiceNow platform
• In depth knowledge of ServiceNow architecture design and best practices
• Proficiency in JavaScript HTML CSS
• Strong expertise in Integration REST and SOAP
• Knowledge of JSON and XML parsers
• ServiceNow implementation experience in CSM module
• Strong expertise in ServiceNow development tools including but not limited to Configurable workspace Workflow Editor Form Designer UI Builder and Service Portal
• ServiceNow certification s such as Certified Application Developer CAD or Certified Implementation Specialist CIS is highly desirable
• Excellent problem solving and analytical skills with keen attention to detail
• Effective communication skills and the ability to collaborate with both technical and non technical stakeholders

Key Responsibilities:

• Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions
• Design develop and implement ServiceNow applications modules and integrations to meet organizational needs
• Provide expertise in the customization and configuration of ServiceNow ensuring optimal performance and user experience
• Lead and mentor developers fostering a collaborative and knowledge sharing environment within the team
• Stay current with industry s best practices and emerging trends in ServiceNow development latest version GenAI NowAssist capabilities etc
• recommending and implementing improvements as necessary
• Collaborate with cross functional teams to integrate ServiceNow with other enterprise systems ensuring seamless data flow and functionality
• Participate in the planning and execution of ServiceNow upgrades and enhancements
• Understanding of Proximus architectural build and provide solutions for customer needs
• Provide support to the developers and the team members
• Mentor groom the team to upskill themselves on the latest features in ServiceNow
• Offer developers team members constructive feedback to help them build the latest and in demand skills
• Support hiring activities by reviewing profiles and evaluating them
• Qualifications
• Proven experience as a ServiceNow SME Tech Lead with a minimum of 8 yrs in ServiceNow platform
• In depth knowledge of ServiceNow architecture design and best practices
• Proficiency in JavaScript HTML CSS
• Strong expertise in Integration REST and SOAP
• Knowledge of JSON and XML parsers
• ServiceNow implementation experience in CSM module
• Strong expertise in ServiceNow development tools including but not limited to Configurable workspace Workflow Editor Form Designer UI Builder and Service Portal
• ServiceNow certification s such as Certified Application Developer CAD or Certified Implementation Specialist CIS is highly desirable
• Excellent problem solving and analytical skills with keen attention to detail
• Effective communication skills and the ability to collaborate with both technical and non technical stakeholders

Technical Requirements:

• Service Now CSM Integration

Preferred Skills: