ServiceNow Discovery Lead

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Role- Service Now Discovery Lead

-10 years

Location of Requirement: Hyderabad/PAN INDIA

Please find below job description for service mapping role.

• Creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard.
• Work closely with Technical Business Analyst and Technical Architects to create new service maps/patterns.
• Design and configure the ServiceNow Platform and ITOM applications based on leading practices to deliver solutions aligned to customer business outcomes.
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Sound knowledge in CMDB and it operation management.
• Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB.
• Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources.
• Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-Servers.
• Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Advanced experience with SN service mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform.
• Create and maintain Service Mapping-related documentation.
• Comfortable and competent interacting with technical SMEs and stakeholders to acquire information, validation, and feedback.
• Knowledge and/or experience with Linux, Windows, and SQL commands necessary to build out applicable patterns.
• Familiarity with web application development to help you know how to traverse those layers in service map patterns.
• Define, create, and monitor Service Mapping health reports and dashboards o Identify, investigate and resolve Service Mapping issues in a timely manner.
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Knowledge on identification, classification rule in CMDB.
• Knowledge over event and alert rule o Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
• Required Hands on experience with ServiceNow ITOM implementations.
• Required Knowledge of ServiceNow CMDB Architecture.
• Experience with Public and private cloud solutions such as AWS, Azure, Google Cloud and their corresponding APIs.
• Ability to consult on system credential requirements; troubleshoot permissions and network connectivity.
• Familiarity with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST.