ServiceNow Developer ITOM

Role:

Notice Period:

Experience:

Location:

Role Overview:

ITOM Event Management

Key Responsibilities:

• Configure, implement, and support

  ServiceNow ITOM Event Management

  and alert management solutions.
• Administer the ServiceNow platform, ensuring stability and optimized performance for ITOM modules.
• Develop and maintain event rules, alert correlation rules, and related workflows.
• Collaborate with cross-functional teams to gather requirements and deliver tailored ITOM solutions.
• Integrate monitoring tools with ServiceNow Event Management for proactive incident response.
• Perform system configuration, including Business Rules, Client Scripts, UI Policies, and UI Actions as required.
• Troubleshoot and resolve issues related to Event Management and alerting.
• Maintain system documentation and contribute to best practices within the team.

Required Skills:

• Hands-on experience with

  ServiceNow ITOM Event Management

  and alert system implementation.
• Strong administration and configuration skills on the ServiceNow platform.
• Experience with integrations between monitoring tools (like SolarWinds, Nagios, Zabbix, etc.) and ServiceNow Event Management.
• Good understanding of IT Operations processes and proactive incident management.
• Excellent communication and collaboration skills.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA) mandatory or willing to obtain.
• ServiceNow Certified Implementation Specialist ITOM (preferred).