ServiceNow Customer Service Management (CSM)

Job Description

Role & responsibilities Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary: As a ServiceNow Customer Service Management (CSM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to deliver impactful solutions. Roles & Responsibilities: - Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. - Develop and configure ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. - Ensure the ServiceNow platform is configured to meet business needs and requirements, including integrations with other systems. - Provide technical expertise and guidance to stakeholders on ServiceNow CSM best practices and capabilities. - Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM) and related modules. - Good To Have Skills: Experience in Servicenow Tools Administration. - Experience in developing and configuring ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. - Strong understanding of ServiceNow CSM best practices and capabilities. - Experience in integrating ServiceNow with other systems. - Solid grasp of ITIL processes and methodologies. Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow Customer Service Management (CSM) and related modules. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful ServiceNow solutions. Preferred candidate profile Perks and benefits