Service Receptionist

Job Title: Service Receptionist

Department: Service
Reporting To: Service Manager / Service Coordinator
Location: Onsite

Job Summary

The Service Receptionist is the first point of contact for customers visiting or contacting the service center. The role involves handling customer enquiries, registering service requests, creating job cards, updating CRM records, and coordinating with the service team to ensure smooth service operations and customer satisfaction.

Key Responsibilities

• Greet and assist walk-in customers professionally
• Attend incoming calls, WhatsApp messages, and emails related to service
• Understand customer issues and register service requests accurately
• Create job cards and update service details in CRM
• Coordinate with service coordinators and technicians for call allocation
• Provide service status updates and expected timelines to customers
• Collect customer details, product information, and service documents
• Maintain proper records of service entries, pending jobs, and deliveries
• Handle basic billing coordination, acknowledgements, and service receipts
• Ensure service desk cleanliness and proper documentation

Skills & Requirements

• Good communication skills (English & Tamil preferred)
• Customer-friendly attitude and problem-handling skills
• Basic computer knowledge (CRM, MS Excel, Email, WhatsApp)
• Ability to multitask and work under pressure
• Basic understanding of IT / electronics service is an advantage

Qualification & Experience

• Any Graduation / Diploma preferred
• 0–2 years experience as receptionist or service desk executive
• Freshers with good communication skills can apply

Working Hours

• Full-time
• 6 days a week

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Work Location: In person