Service Operations Executive

Responsibilities

• Travel & Dearness Allowance (Tour Bill Entry) Management

Maintain and update accurate records of travel allowance and dearness allowance for all service engineers, ensuring timely verification and approvals for reimbursement.

• Follow-up with Railway Officials

Coordinate with railway officials on reported failures in IPS systems and other related operations. Ensure proper communication, timely escalation, and closure of issues.

• Resolving Queries of Service Engineers & Stakeholders

Act as the first point of contact for service engineers and other concerned persons. Address their queries, provide guidance, and escalate technical matters to the concerned department for resolution.

• Client/Service Call Handling

Attend incoming calls from clients and service engineers, understand their concerns, and provide effective resolutions or assign them to the relevant team to enhance client delivery experience.

• Scheduling Installations & Commissioning

Plan and schedule product installation and commissioning activities by coordinating between service engineers and railway officials. Ensure that timelines are met and client expectations are fulfilled.

• Service Engineer Attendance Management

Monitor and maintain attendance records of service engineers. Ensure proper data entry and reporting to the HR/operations team.

• Tender Documentation & Support

Prepare tender-related documents as per company requirements and assist the tendering team in compiling, formatting, and submitting proposals within deadlines.

• Product Installation Record Management

Maintain an updated database of product installations, including site details, installation dates, and commissioning status for audit and future reference.

• Data Management & Reporting

Manage and organize data of all service activities in Excel. Prepare MIS reports, trackers, and dashboards to provide visibility of service operations to the management.

• Cross-Functional Coordination

Work closely with internal teams (technical, service, and commercial) to ensure smooth communication, streamlined processes, and timely resolution of issues.

Required Skills

• Excellent communication skills (both written and verbal).
• Typing speed of 40–50 WPM.
• Proficiency in Advanced Excel (data management, reporting, MIS).
• Familiarity with tools such as MS Teams and Outlook.
• Strong problem-solving skills and ability to coordinate with multiple stakeholders.
• Familiarity with IPS System & SMPS charger is highly preferred.

Qualification & Experience

• B. Tech (EE/ECE) or Diploma in Electrical or Electronics preferred, with minimum 1 years of experience in a Techno-Commercial role.
• OR Graduation in any field with a minimum of 2 years’ experience in a Techno-Commercial role OR similiar role

Job Type: Full-time

Pay: ₹11,455.13 - ₹31,058.00 per month

Work Location: In person