Service Now Developer

As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization.

Responsibilities:

• Requirements Analysis:

• Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications.

• Design and Development:

• Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
• Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
• Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database)
• Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB.
• Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management.
• Develop and maintain integrations between ServiceNow and other monitoring tools and systems.

• Integration:

• Integrate ServiceNow with other systems and applications as needed.
• Develop and maintain integrations using web services, APIs, and other integration technologies.

• Collaboration:

• Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
• Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.

• Testing and Quality Assurance:

• Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions.

• Documentation:

• Create and maintain technical documentation, including design specifications, user guides, and test plans.

• Support and Maintenance:

• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.

• Training:

• Train end-users and support teams on new features and functionality.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations.
• Strong understanding of ITSM and business process automation concepts.
• Proficient in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integrations and web services.
• ServiceNow certification(s) is a plus.

Skills:

• ServiceNow development skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.
• Detail-oriented with a commitment to delivering high-quality solutions.