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Capgemini logo

Service Management

9 - 12 years

11 - 14 Lacs

Mumbai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

disaster recovery change management recovery management service delivery csi service management report generation process improvement application monitoring process documentation quality management incident management service improvement itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role : Service Delivery and Disaster Recovery Management Incident, Problem, and Change Management Continuous Service Improvement [CSI] Application monitoring & support Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence Incident Trend reports, Amber reports, Infrastructural health checks Process Improvement, Process Audit, Quality Management Plan [QMP], Quality Trend Reports Weekly / Monthly / Yearly deck report generation and presentation Process documentation, implementation, and excellence Primary Skills Service Delivery and Disaster Recovery Management Incident, Problem, and Change Management Continuous Service Improvement [CSI] Secondary Skills Application monitoring & support Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence Incident Trend reports, Amber reports, Infrastructural health checks

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Capgemini
Capgemini
www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

5131 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

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