Posted:1 day ago|
Platform:
On-site
Full Time
1. Establish and maintain the upkeep of service centers
2. Liaison with store manager and sales team for service operations3. Ensure customer satisfaction to avoid escalation of issues4. Motivate and manage team of service center and care center personnel5. Responsible and accountable for service deliverables6. Mentor and counsel engineers whenever necessary7. Control the flow of incoming calls for on-site support of services8. Manage costs/expenses of service and care center within givenguidelines9. Ensure their is adequate amount of manpower to cater to all customercalls10. Providing necessary skills/training to the team members based onneeds and gaps11. Ascertain care center personnel are working in sync to support walkin customers12. Encourage the team to enhance their performance levels byidentifying gaps and needs
· Education Requirement :
Diploma /B.E/ B.Tech (Preferred)
· Experience Requirement :
6 - 10 years in After Sales Service
· Skills & Competencies :
1. Familiarity with the territory
2. Knowledge of device repair operations3. Knowledge of product and market4. Team management skills5. Problem Solving skills6. Customer focus7. Understanding of business training requirements
Job Type: Full-time
Pay: ₹800,000.00 - ₹1,000,000.00 per year
Benefits:
Work Location: In person
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