Service Experience Leads - Auto/CL

As a Service Experience Lead at Assurant-India, your role involves ensuring the delivery of exceptional customer service through claims review in accordance with SLA. You will be based at our Mumbai, India office. **Role Overview:** In this role, your duties and responsibilities will include: - Adjudicating each claim based on available defect and estimate details - Collecting, verifying, and analyzing information to ensure validity of claims and settlements are made as per company practices - Ensuring service partners adhere to agreed SLAs to maintain service standards - Generating monthly claims reports - Developing claim cost reduction plans and implementing necessary actions - Demonstrating flexibility, enthusiasm, and strong learning agility in adopting new products, systems, and processes while upholding high customer service and compliance standards. **Key Responsibilities:** - Adjudicate each claim with available details of defect & estimates - Collect, verify and analyze information obtained during the claims process to ensure validity of claims - Ensure service partners work as per agreed SLAs - Create monthly claims reports - Develop claim cost reduction plans and take necessary actions - Demonstrate flexibility, enthusiasm, and strong learning agility in adopting new products, systems, and processes **Qualifications Required:** - Graduation in any stream - Minimum 5 years of experience in Service Operations - Domain experience in Electronics and Mobile industry In addition, Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. With a presence in 21 countries, Assurant collaborates with the world's leading brands to develop innovative solutions and enhance customer experience through various services. The unique culture at Assurant is characterized by a passion for service, innovative thinking, and a willingness to take risks. Recognized as a Best/Great Place to Work in multiple countries, Assurant fosters a diverse and inclusive environment where talented individuals can thrive. Please note that during the application process at Assurant, the company will never ask for personal information such as Social Security number, bank account details, or passwords. Stay vigilant against job scams and report any suspicious activity.,