Service Engineer

Job Description

Role & responsibilities Maintains relationships with the Existing clients by providing support, information, guidance, recommending new products, recommending service improvements, and visiting the client location on a regular basis. Installation of company products at customer sites Attend printer breakdown calls and deliver prompt customer support Identifies product improvements or new products by remaining current on industry trends, market activities, and Gain knowledge on competition. Maintaining customer records based on service reports and analysing the market requirements and sharing the same to the managers on daily and weekly basis. Planning for AMC and Schedule Maintenance for Existing and New Clients and Customers. Should be ready to travel for the service as per the company requirements. Working along with the sales team in Initiating Demo for the interested Customers and client based on the product requirements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analysing, summarizing information based on the market requirement and sharing the same to the managers on weekly and Daily Basis. Maintains quality service and establishing Customer Relationship. Willingness to travel extensively as per company requirements Contributes to team effort by accomplishing related results as per guidelines. Leads Generation and hunt for new opportunities where we can promote our products. Preferred candidate profile