Posted:3 weeks ago|
Platform:
On-site
Full Time
Reports To: Head After Sales Job Summary:
Responsible for visiting customer sites, resolving product issues, and ensuring all service tickets in the assigned zone are closed within the defined TAT.
Key Responsibilities:
? Visit customer sites and resolve technical issues.
? Handle all service-related queries and escalations in the assigned territory.
? Ensure timely ticket closure within TAT.
? Coordinate with internal teams (Spares, Logistics, Technical Support).
? Maintain service and visit reports.
? Provide feedback to the product/R&D team for improvement.
? Support and guide field engineers or technicians.
? Ensure compliance with service and safety standards.
Qualifications: Diploma or Degree in Electrical/Mechanical/Electronics Engineering.
Experience: 48 years in Field Service / After-Sales / Technical Support. Industry Preference: Commercial Kitchen Equipment / Food Automation / Electrical or Mechanical Equipment.
Key Skills: ? Technical troubleshooting
? Customer handling
? Communication skills
? Time management
? CRM / Ticket system knowledge
? Willing to travel
Mukunda Foods Pvt. Ltd.
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