Service Engineer

Job Title

Location

Reports

Summary:

The iOS Service Technician is responsible for diagnosing, troubleshooting, and repairing iOS devices, including iPhones, iPads, and other Apple products. This role requires technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities:

Device

• Analyse and diagnose hardware and software issues in iOS devices.
• Conduct thorough troubleshooting to identify root causes of problems.

2. Repair and Maintenance:

• Perform repairs on iOS devices, including screen replacements, battery replacements, and other hardware repairs.
• Conduct software updates, installations, and configurations.

3. Quality Assurance:

• Ensure that all repairs meet quality standards and are conducted according to company guidelines.
• Perform thorough testing of repaired devices to verify functionality.

4. Customer Interaction:

• Interact with customers to gather information about device issues and provide clear explanations of repair options.
• Provide estimates for repair costs and turnaround times.

5. Inventory Management:

• Maintain accurate records of parts and inventory used for repairs.
• Order and restock necessary parts and supplies.

6. Documentation and Reporting:

• Document all repair activities, including detailed descriptions of issues, actions taken, and parts used.
• Generate reports on repair activities and maintain records for future reference.

7. Stay Updated on iOS Technology:

• Keep abreast of the latest iOS updates, features, and technical specifications.
• Continuously develop technical skills through training and self-study.

Qualifications:

• Qualification SSLC / PUC / ITI / Diploma / Any Graduation.
• Proven experience in repairing iOS devices (e.g., iPhones, iPads, Android).
• Proficiency in using specialized tools and equipment for repairs.
• Strong technical knowledge of iOS operating systems and applications.
• Excellent problem-solving and diagnostic skills.
• Customer-focused with strong communication and interpersonal skills.
• Detail-oriented and organized, with the ability to manage inventory effectively.

Education: Benefits:

• Technical certification or training in iOS device repair (Added advantage).
• List any specific benefits offered by your company Casual leave, PF, ESI, Incentives,

Application Process:

prerna.mishra@consolidated.one