Service Engineer 2

Job Description

Job Description The ServiceNow UX/UI designer will be central to how we design, ideate, cultivate, monetize, and scale new solutions that fundamentally transform the world of work The UX/UI Designer is responsible for working in partnership with stakeholders, business unit leaders, product managers, program managers to solve complex user experience problems and articulate clear design requirements for Service Portal and Employee self service center, Responsibilities Develop site map and high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others Develop UI layouts including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification Generally focused on the look, feel, operation, user experience and functionality of an application developed on the ServiceNow platform Build wireframes, designs, and mockups for new solutions Work closely with Product Manager, Program Managers, business stakeholders, SMEs, and UI development to prototype new or build the UX/UI of existing ServiceNow Service Portal applications Creating new concepts with wireframes, producing high-fidelity mockups, writing detailed documentation, and critically assessing designs Perform persona, user experience, usability studies and testing, including interviews and analysis Craft visuals that help illustrate and help reinforce storytelling from end-to-end Designs web page layout and online content, user interface graphics, icons, color schemes, content and infrastructure for new product release and new web-hosted product offering Skills 5+ years of experience in UX or interaction design with emphasis on human-centered design methods 2+ year of experience in UX designing on ServiceNow / Service Portal / Employee Center is mandatory Hands on experience on ITSM, ITBM, IRM, Service Portal Expert with design tools (e-g Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes Understanding of agile methodologies and scrum framework Ability to be an effective liaison between business users and technical developers Write thorough requirements specs for both functional and non-functional requirements Deep understanding of analytics and data mining processes (to assess trends, usage, etc for UX/UI enhancements) Understands user interface design, heuristic methods, or other usability evaluation techniques, perception, cognition, task analysis, experimental design, and statistics The ability to work independently and as part of a team, and bring a willingness to learn through design thinking and execution Excellent written and verbal English communication skills, including the ability to articulate and explain your design decisions Preferred Skills Worked on any ServiceNow specific modules, Worked on Service Portal, Employee center portal in ServiceNow Good to have with the following: Application development, mobile application development, web development, design thinking, UI/UX, workflow design and development, platform development