Service Desk Support associate

0 years

0 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

  • Infrastructure technical support experience
  • Willingness to work in night shifts and weekends
  • Good functional knowledge of desktop/hardware/messaging/networks
  • Excellent communication skills

Good-to-Have

CompTIA A+, N+, ITIL Foundation certification

Responsibility of / Expectations from the Role

Voice and chat support

Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support

Excellent Customer handling/soft skills

Logging incidents and service requests and manage their lifecycle

Willingness to learn

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