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Service Desk Executive

1 - 3 years

5 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Service Desk Executive
Location: Noida
Open Positions: 30
Experience: 1 - 3 Years
CTC: Up to ₹5.5 LPA (All-inclusive)
Notice Period: Immediate to 30 Days

Job Summary:

We are seeking experienced and technically proficient Service Desk Executives to join our IT support team in Noida. This role involves handling international voice-based technical support, troubleshooting, and managing incidents using ticketing tools.

Key Responsibilities:

  • Provide first-level IT support to global users via phone, email, or chat.
  • Handle international voice support calls efficiently and professionally.
  • Log and track incidents and service requests using standard ticketing tools.
  • Perform basic troubleshooting for hardware, software, network, and system issues.
  • Monitor systems for alerts and escalate issues as needed.
  • Coordinate with internal teams for escalated issues to ensure resolution.

Requirements:

  • 1–3 years of hands-on experience in Service Desk/Technical Support roles.
  • Strong communication skills with prior international voice support experience.
  • Experience using tools like ServiceNow, Remedy, or equivalent.
  • Knowledge of Windows OS, MS Office, remote access tools, and basic networking.
  • Ability to work in a 24x7 rotational shift environment.
  • Must be available to join immediately or within 30 days.

Job Type: Full-time

Shift:

  • Day shift

Work Location: In person

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