Service Desk Engineer L0/L1

As a Service Desk Engineer at our company in Jogeshwari, Mumbai, you will play a crucial role in providing IT support to end-users. Here is a breakdown of what you can expect in this role: **Key Responsibilities:** - Act as the first point of contact for end-user issues related to Windows migration. - Log, categorize, and track incidents/requests through the ITSM tool. - Provide basic troubleshooting for hardware, software, and network issues. - Coordinate with L2/L3 teams for escalations and timely resolution. - Assist users with pre- and post-migration support, including account access, applications, and settings. - Maintain accurate documentation and update tickets as per SLA. - Ensure adherence to company IT and security policies. **Qualifications Required:** - 0-1 years of experience in IT service desk or technical support. - Basic understanding of Windows 10/11, Active Directory, Outlook, and networking fundamentals. - Strong communication and customer service skills. - Willingness to work in 24/7 rotational shifts (including weekends if required). - Team player with good coordination and problem-solving abilities. This role requires someone with a technical background and excellent communication skills to effectively address end-user issues and ensure a smooth IT support experience.,