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Service Desk Associate Bangalore (WFO)

Service Desk Associate Bangalore (WFO)

2coms

0 - 5 years

3 - 7 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

it support networking it service desk service request technical support service desk concepts remote support incident management desk desktop support troubleshooting it helpdesk basic technical skills hardware troubleshooting incident slas communication skills hardware

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Requirements Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Benefits: Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support.

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2coms

www.2coms.com

Recruitment & Consulting

Bangalore

501-1000 Employees

960 Jobs

Key People

Sourav Ghosh

Founder & CEO
Sanjeev S.

Chief Operating Officer
Suresh S.

Director

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