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Service Delivery Officer-SRGTASC-Government BusinessRegional sales

0 years

0 Lacs

Posted:1 month ago| Platform: Indeed logo

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Job Type

Full Time

Job Description

Manage service and operation for Embassies & diplomat clientele. Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues Responding to client inquiries on documentation, account activities, statements and product and/or service information. Coordinating with support functions, CPC/RPC/Trade/Treasury for account opening, account servicing & Trade related transactions. Meeting existing clients regularly, active day-to-day interaction, understanding their needs & providing best in class service & solutions. Responsible for ensuring that all auditble points are recorded and maintained as per the process. Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer Ensuring that mails/ communications coming from clients are handled promptly Maintaining a strong business relationship with branch banking team & other concerned departments

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

10001 Employees

253 Jobs

    Key People

  • Uday Kotak

    Executive Vice Chairman and Managing Director
  • Shanti Ekambaram

    Group President - Consumer Banking

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