Service Delivery Engineer, VDS

Service Delivery Engineer, VDS

Areas of responsibility

• Handle

  CRM

  (

  CoMPass) Service now queue tasks

  and resolve user requests.
• Checking Service now and email tasks for Installed base and close co-ordination with Capital Product Line Sales Management team(s) and business area teams.
• Create, Update and Cleanse equipment data for the purpose of Installed Base in

  CRM (CoMPass)

  and

  ERP (LN)

  applications used in the company
• Manage

  ServiceNow tickets

  related to

  Business Partner, Pricing agreement

  in

  ERP (LN)

  .
• Maintain and correct

  Customer

  information in CRM (CoMPass).
• Add or update

  equipment attributes

  in the Capital equipment Hierarchy Standard for maintaining Installed base.
• Define and manage

  equipment types settings

  to ensure correct data structure in CRM system (CoMPass) also in ERP as needed.
• Add or update

  production lines, processes, and equipment types

  in the equipment Hierarchy Standard.
• Assist the relevant

  team

  with

  Long Term Declaration (LTD)

  and

  Address Data,

  resolving issues reported.
• Work closely with teams during

  Mergers & Acquisitions

  to support

  ERP

  roll out

  data migration

  activities, work closely with Sr. Service Deleivery specialist.
• Maintain and update

  City and Province data

  for Business Partner in

  CRM and ERP

  , mainly avoid duplicates and Language requirement.
• Participate in

  CRM (CoMPass) idea reviews

  for process and system improvements.
• Participate

  Sales,Service and Business Partner Data Domain

  discussions and provide updates.
• Contribute to

  Business Partner Domain coordination Meetings

  .
• Work with various applications/tools like

  JIRA, MDG Portal, ServiceNow etc.

Basic requirements of the position

• Bachelors in Science or Engineering, or related field with preferred with work experience on engineering business.
• 5-8 years of experience in Engineering / Manufacturing companies.
• Good Business knowledge preferably has worked in collaboration with Business teams and sales/purchase teams and understanding of Master Data Management (MDM).
• Experience in data migration, data quality management.
• Knowledge of related tools is added qualification.
• Prior experience of medium / big size MNC's would be added advantage.

Competencies and skills of the position

• Experience in

  Master Data Management

  and data service operations.
• Familiarity with

  ERP systems

  and

  CRM

  systems
• Good analytical, problem-solving, and coordination skills.
• Basic understanding of data migration and validation processes.
• Ability to manage multiple systems and tasks efficiently.
• Strong teamwork and communication skills.

We offer a collaborative and dynamic work environment with meaningful projects that support industrial efficiency. The global presence fosters cultural exchange, professional growth, and a shared commitment to excellence. You will also benefit from competitive compensation, bonus plan, health insurance, flexible work arrangements, continuous learning opportunities.

That feeling when everything works together is what makes working at Valmet unique!
Valmet is where the best talent from a wide variety of backgrounds comes together. With 19.000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team!