Service Coordinator (Female) – Computer Laptop Clinic

We are seeking a professional and customer-focused Service Coordinator (Female) to join our team at our Computer & Laptop Clinic in Sasthamangalam. The ideal candidate will be responsible for coordinating service operations, managing customer queries, and ensuring smooth workflow between customers and technicians.

Key Responsibilities:

• Greet and assist walk-in customers with service inquiries
• Register customer complaints or service requests (software/hardware issues)
• Schedule service appointments and assign technicians
• Track service jobs and update customers on job status
• Prepare job cards, invoices, and maintain service records
• Coordinate between technicians and customers for timely issue resolution
• Handle customer follow-ups and post-service feedback
• Maintain cleanliness and organization of the front office/reception
• Manage basic office administrative tasks

Requirements:

• Education: Minimum +2 / Diploma / Any Degree
• Experience: 1+ year in a customer service/admin role preferred (Freshers with good communication skills can also apply)
• Technical knowledge: Basic understanding of computer/laptop service terms is a plus
• Skills:
• Good communication in Malayalam and basic English
• Customer handling and problem-solving skills
• Computer literacy (MS Office, billing software, email handling)
• Organizational and multitasking skills
• Age: 20–35 years
• Gender: Female candidates only

Working Hours:

• Monday to Saturday
• Time: 9:30 AM – 6:00 PM
• Sunday: Weekly Off

Salary & Benefits:

• Salary: ₹10,000 – ₹15,000 per month (Based on experience and skill)
• Incentives for excellent customer handling / job performance
• Training provided if required

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,843.45 - ₹15,000.00 per month

Work Location: Remote