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Service Center Manager Sony Authorize Service Center (After Sale Serv

Service Center Manager Sony Authorize Service Center (After Sale Serv

Mangalmurti Enterprises

5 - 10 years

|

2 - 3 Lacs

Posted:5 hours ago| Platform:

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Skills Required

strong leadership and communication skills. sound technical knowledge of tv and audio products. hands-on experience with crm / service software. proficiency in ms excel & report preparation. customer handling and problem-solving ability.

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage daily service operations (Repair & Installation).
Lead a team of engineers and coordinate job allocation.
Ensure compliance with Sony processes and turnaround time (TAT).
Handle escalations and coordinate with Sony Area Service Managers.
Manage spare parts, job sheets, billing, and service records.
Prepare MIS reports, service analysis, and maintain customer satisfaction.
Maintain discipline, quality, and smooth workflow at the service center.

Preferred candidate profile

Experience in Sony / LG / Samsung / Panasonic service operations preferred.

Strong leadership and communication skills.
Sound technical knowledge of TV and Audio products.
Hands-on experience with CRM / service software (preferably Sony RMS).
Proficiency in MS Excel & report preparation.
Customer handling and problem-solving ability.

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