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Xforia Technologies
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Service and Support Analyst

Service and Support Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Xforia Technologies

4 - 7 years

0 Lacs

bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

gempay symphony point-of-sale badge payroll deduct

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Years of exp : 4+yrs

Job Summary:

Key Responsibilities:

Provide frontline support for the
Symphony POS system
used in Dining Services and Gift Shops, including troubleshooting hardware and software issues.
Manage and resolve
Badge Payroll Deduct (GEMpay)
system issues, ensuring accurate and timely payroll deductions for purchases.
Collaborate with business units to understand operational needs and deliver effective technical solutions.
Monitor system performance and escalate complex issues to vendors or internal T&D teams as needed.
Assist with system upgrades, testing, and go-live support for new implementations or enhancements.
Train end users on system functionality and best practices.
Document support procedures, issue resolutions, and system configurations.
Participate in cross-functional projects to improve service delivery and system integration.

Qualifications:

Experience supporting POS systems, preferably Symphony or similar retail platforms.
Familiarity with payroll deduction systems such as GEMpay.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

Experience with
Symphony POS
and
GEMpay
or similar retail/payroll systems.
Strong troubleshooting and customer service skills.
Ability to mentor and guide Team members or Consultants.
Familiarity with project management principles and tools.
Excellent communication, organization, and time management skills.

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Service and Support Analyst