2.0 - 6.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

Role Overview: You will be responsible for delivering exceptional service to customers at Royal Enfield service centers. Your role will involve interacting with customers, understanding their service needs, and ensuring a smooth and satisfying service experience from start to finish. As the Service Advisor, you will act as the bridge between customers and the technical team, ensuring quality services and effective communication. Key Responsibilities: - Customer Interaction: Greet and engage customers, understand their service requirements, and provide solutions that meet their needs. - Service Advisory: Advise customers on the necessary repairs, scheduled maintenance, and upgrades based on service history and current issues. - Estimation & Billing: Provide accurate service cost estimates to customers, prepare job cards, and ensure proper billing for the services rendered. - Service Coordination: Collaborate with the workshop and technical team to ensure timely and efficient execution of service work. - Customer Education: Explain the technical aspects of services and maintenance in an understandable manner, helping customers make informed decisions. - Follow-ups: Ensure customer satisfaction by following up on service appointments, resolving any concerns, and gathering feedback to improve the customer experience. - Problem Resolution: Handle customer complaints or issues effectively and professionally, working to resolve them promptly. - Record Maintenance: Maintain accurate records of customer details, service history, and all transactions using the company's CRM system. - Promotions & Upselling: Promote service packages, accessories, and other related products to customers, contributing to revenue generation. Qualifications Required: - Previous experience in a customer service or automotive service role would be beneficial. - Strong communication skills with the ability to explain technical details in a clear and understandable manner. - Good problem-solving skills and the ability to handle customer complaints effectively. - Familiarity with CRM systems or willingness to learn. - Ability to work in a fast-paced environment and collaborate with a team to achieve common goals. (Note: The additional details of the company were not provided in the job description),

Posted 20 hours ago

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Business Associate Wrixty Services

0.0 - 4.0 years

0 - 2 Lacs

Chennai

Work from Office

We are hiring for Automobile claim settlement process. - Helping customer through email and voice for settlement of claim - Skills Required: Knowledge of warranty claim process in automobile industry / Service Advisor in workshop. HR - 75488 27248 Required Candidate profile Qualification: Diploma in Automobile / Diploma in Mechanical Experience: Experience in Automobile / Internship experience in Automobile Language - Tamil or Hindi or Telugu and English Day shift

Posted 2 months ago

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Automotive Warranty Claims Associate Accenture

0.0 - 3.0 years

3 - 5 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Role: Business Advisory Associate - Automotive Supply Chain (Warranty Claims) Location: Navi Mumbai Experience: 0 - 3 years Are you passionate about cars, components, and customer experience? Ready to shift gears and take your career to the next level with a global powerhouse? Accenture is hiring for the role of Aftersales Services & Warranty Claims Adjudication. Who can apply? - BE in Automobile (with or without automotive experience) - BE in Mechanical (with automotive experience) - 1 to 5 years of experience in Warranty, Auto Components, or Service Advisors from authorized Auto dealerships. What you'll do? - Investigate and validate warranty claims using OEM tools, parts catalogs, and labor standards - Drive supply chain transformation through digitization and analytics - Work closely with dealers, warranty engineers, and internal teams to meet SLAs - Maintain accuracy, efficiency, and high-quality delivery in operational processes About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and, security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and, communities. Visit us at www.accenture.com

Posted 2 months ago

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