SERVICE ADVISOR

A Service Advisor acts as the liaison between the customer and the workshop. They are responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, and ensuring a smooth and satisfactory service experience. Their key goal is to deliver excellent customer service while optimizing workshop productivity.

Key Responsibilities:

Customer Handling & Communication:

• Greet customers and understand their vehicle concerns or service needs.
• Advise customers on service options, costs, and timelines.
• Explain recommended repairs and service procedures in a simple, understandable way.
• Prepare job cards and maintain accurate customer information.

Job Estimation & Approvals:

• Provide accurate cost estimates for repairs, services, and parts.
• Obtain customer approval before proceeding with any additional work.
• Coordinate with the parts department for availability and pricing.

Workshop Coordination:

• Assign jobs to technicians based on the nature of the repair and technician skill level.
• Monitor job progress and ensure timely completion of work.
• Update customers on job status, delays, or changes if any.

Quality Check & Delivery:

• Perform a final check of the vehicle before delivery to ensure all jobs are completed.
• Explain the work carried out, charges involved, and next service schedule to the customer.
• Ensure proper handover of the vehicle with billing and documentation.

Customer Satisfaction & Feedback:

• Handle customer complaints with a calm and solution-oriented approach.
• Follow up after service to ensure customer satisfaction.
• Encourage customers to complete feedback forms or online reviews.

Documentation & Compliance:

• Maintain proper service records, job cards, invoices, and warranty claims.
• Ensure all repairs and services comply with manufacturer standards.
• Adhere to safety and cleanliness norms in the service area.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person